Parts Associate

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement
• Parental leave
• Training & development
• Vision insurance

Pro-Serv Food Equipment

Location:

New Bern, NC
Department:
Parts

Employment Type:

Full-Time
Pay: $20-$25/hour, based on experience

Pro-Serv Food Equipment is hiring a dependable, organized, detail-oriented Parts Associate for our New Bern team. You will make sure parts are accurately identified, ordered, received, tracked, and returned so our technicians can finish jobs and our customers stay up and running.

The right person is comfortable in a fast-paced service environment, handles multiple priorities, communicates clearly with technicians and vendors, and takes ownership from start to finish. At Pro-Serv, assigned means owned: a purchase order is complete only when every line is received, returned, credited, or resolved, and documented.

• Identify and research commercial food equipment, refrigeration, and HVAC parts using model and serial numbers, parts diagrams, and manufacturer resources.
• Review technician requests for a data plate, model, serial number, part description, and diagnosis, and stop to verify if anything is uncertain.
• Create and manage purchase orders in Service Trade, tied to the correct work order, asset, vendor, and technician. No order is placed without a valid PO number.
• Order through Parts Town, our required primary source. Use another source only when the OEM part is unavailable or the customer requests a different part, and document the reason.
• Before ordering a customer-requested non-OEM part, explain that it voids Pro-Serv's 60-day repair warranty for that repair, and document the customer’s approval.
• Check warehouse, technician, and branch stock before ordering.

• Review open POs daily and follow up on backorders and past-due shipments.
• Give dispatch and customers confirmed ETAs only, and communicate delays early.
• Communicate with technicians, managers, vendors, and dispatch about parts needs and order status.
• Escalate critical delays, unavailable parts, price changes, and disputes promptly.

• Receive parts and verify them against POs and packing slips, checking for damage, shortages, and wrong items.
• Label, organize, and stage parts for the correct technician or job, and notify dispatch when the job is parts ready.
• Coordinate technician parts pickups.

• Process returns, RMAs, and cores, including defective and warranty parts.
• Track returns until the replacement arrives or the credit posts.

• Upload quotes, packing slips, invoices, tracking, and return documents to the PO and job.
• Assist with inventory counts, adjustments, and warehouse and truck stock, and record every transfer.
• Research discrepancies involving missing, incorrect, damaged, or unreceived parts.
• Keep parts areas, shelves, and job-specific parts organized.
• Follow all Pro-Serv purchasing, receiving, inventory, and documentation procedures.

• Strong organizational and time-management skills
• Excellent attention to detail
• Ability to manage multiple orders and priorities at once
• Strong written and verbal communication with technicians, vendors, dispatch, and management
• Basic computer skills and the ability to learn Service Trade and vendor systems
• Ability to research independently and know when to ask for help
• Dependable attendance and consistent follow-through
• Ability to work independently and as part of a team
• Experience with commercial food equipment, HVAC/refrigeration parts, appliance or automotive parts, warehouse operations, purchasing, or inventory is preferred but not required for the right candidate.…