Process Improvement Specialist, 1st Shift

Overview

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home. At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services.

Join us now and give your career a home.

You Belong Here.

Process Improvement Specialist

New Bern, NC / Full-time

• Analyze existing job processes in all areas of the warehouse and write SOPs.
• Work with Warehouse Supervisor, all Team Leaders, and associates to develop new strategies for process improvements based on goals and guidelines set by the Service Parts Manager.
• Develop groundwork, new work instructions, and write SOPs for all approved new job processes.
• Follow up on implemented processes, and track their status with involvement and feedback from Team Leaders.
• Initiate and manage special projects as directed by Warehouse Supervisors and Service Parts Manager.
• Maintain  and related testing/training functions.
• Identify areas of optimization within processes and report to Warehouse Supervisors and Service Parts Manager.
• Function as backup for other team members, filling in for receiving, packaging, and warehouse or shipping associates as necessary.
• Manage ITM, SAP and Lucas systems and address errors, updates, or trainings needed.
• Manage PCO view (process for handheld ITM scanners).
• Complete root cause analysis for issues in any warehouse production area.
• Assist other areas in SAP, ITM, and Lucas related issues including testing.
• Identify areas of business improvement and steps to enhance overall productivity in Service Parts.
• Integrate new systems/processes and tools into existing ones.
• Ensure projects are completed on schedule and within management’s expectations.
• Effectively communicate relevant project information/status to management and project members.
• Perform all other duties as assigned.

• Associate degree (related field) – Required
• Bachelor’s degree – Preferred
• Certification (Order Picker/Forklift) – Required
• 3-5 years of experience (Warehouse/Service Parts) – Required
• SAP, MS Office – Excel, Word, PowerPoint, Access; basic mathematics
• Some travel may be required
• Ability to train others
• Strong math skills and ability to operate a standard calculator
• Extreme attention to detail and ability to analyze complex issues
• Normal office equipment proficiency
• Travel percentage – 10%

• Pay range: $18.73 – $31.21
• Incentive Plan:
  Annual Bonus, Incentive Target 1%
• Benefits include medical/dental/vision/life, disability, EAP, FSA/HSA, 401(k) with employer match and profit sharing, vacation and holidays, sick and personal leave, adoption reimbursement, and employee purchase program

Please visit  for more information. BSH is an equal opportunity employer and does not discriminate on protected classes. This position is eligible for the Employee Referral Bonus program. We participate in E-Verify.