General Manager

You believe books change lives, and you want to lead a store that puts the right one in every customer's hands. Ready to take the helm of a store—and own its team, customers, community, and results? As General Manager, you’re the driving force behind the entire store, creating an experience customers want to come back to, building a team that thrives, and turning your passion for books into real business impact.

This is a leadership role based in one of our Books-A-Million retail store locations, leading the store day to day as a Manager On Duty alongside your management team.

You believe books change lives, and you want to lead a store that puts the right one in every customer's hands. Ready to take the helm of a store—and own its team, customers, community, and results? As General Manager, you’re the driving force behind the entire store, creating an experience customers want to come back to, building a team that thrives, and turning your passion for books into real business impact.

This is a leadership role based in one of our Books-A-Million retail store locations, leading the store day to day as a Manager On Duty alongside your management team.

You know that great bookselling starts with people who love books, and you'll hire, coach, and inspire a team that brings that love to every customer connection. The General Manager is responsible for the day-to-day operation of the store as a Manager On Duty, working in conjunction with the management team to elevate sales and customer service. You'll oversee the execution of all aspects of store operations — providing effective leadership, achieving maximum sales and profits, controlling budgetary expenses, and managing the store team through training, development, and accountability.

A passion for books isn’t just a plus—it’s where it all starts. You’ll inspire your team to share that passion and to create a store experience that keeps customers coming back. As book retail continues to evolve, you’ll help shape what’s next—connecting your community with the stories, ideas, and discoveries they’re looking for.

• Create a store that feels welcoming, vibrant, and connected to the community around it.
• Keep the store running smoothly while making thoughtful decisions that bring customers back, help your team thrive, and move the business forward.
• Turn big-picture plans into everyday results by planning, organizing, and directing store activities, so every day starts with clear direction and ends with measurable progress.
• Be the leader your store can count on—create a safe, secure environment where associates can thrive, customers feel welcome, and the store runs with care and confidence.

• Build a team that loves books and delivers for customers by hiring great talent, putting the right people in the right place, and creating schedules and daily priorities that keep everyone focused on what matters most.
• Grow the leaders around you through hands‑on coaching, training, and development of your Management staff, inspiring a leadership team that carries your standards into every shift.
• Keep everyone connected and moving in the same direction through daily briefings and weekly meetings that ensure every associate knows the goals, the plan, and why it matters.

• Make every customer feel like they belong by setting the highest standard for customer service and turning customer challenges into opportunities to build lasting loyalty.
• Make your store part of the neighborhood's story by building and maintaining good community relations that strengthen the store's reputation and bring readers through the door.

• Keep great books…