Field Service Professional - Bern, NC

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

• Competitive pay:
  Hourly base pay, plus uncapped commission and performance opportunities.
• Paid training:
  Comprehensive training with ongoing coaching and development.
• Company-provided resources:
  Take-home vehicle, gas card, tools, equipment, cell phone and tablet for work use.
• Schedule:
  
  Four-day, 10-hour work schedule that includes Saturdays, with at-home dispatch and paid drive time to, from and between appointments.
• Licensing:
  Paid licensing required for job duties.
• Growth:
  Career development and growth opportunities.
• Adventure:
  Opportunity to earn a yearly company-paid incentive trip for you and one guest.
• Benefits: 10 paid holidays, 2 weeks of PTO, medical, dental, vision and life insurance, a 24/7 medical hotline, a 401(k) with company match up to 6%, an Employee Stock Purchase Program, employee discounts, Employee Resource Groups and additional employee support programs.

As a Field Service Professional, you will install, service and support industry-leading smart home technology. You’ll build trusted relationships with customers while delivering exceptional service and helping create safer, more connected homes.

Customers will rely on your expertise, professionalism and integrity as you diagnose issues, perform installations and provide solutions that deliver peace of mind. You’ll work independently throughout the day while staying connected to a supportive team invested in your success.

In addition to installation and service work, you’ll identify customer needs, recommend additional solutions and generate additional earnings through uncapped commission opportunities.

• Install and service smart home security, thermostat and automation systems, including cameras and smart locks.
• Troubleshoot and resolve technical issues.
• Educate customers on product features and functionality.
• Deliver an exceptional customer experience at every appointment.
• Conduct onsite evaluations to recommend and sell equipment upgrades or service enhancements.
• Maintain quality, safety and installation standards.
• Manage daily appointments, work orders and equipment.
• Identify service recommendations and referral opportunities when appropriate.

Must have:

• Valid driver’s license with a clean driving record.
• Ability to successfully pass a background investigation and pre-employment drug test.
• Ability to pass all licensing requirements under applicable law.
• Exceptional customer service and communication skills.
• Ability to act with integrity while building rapport with diverse customers.
• Willingness to learn and use technology.
• Ability to work independently while contributing to a team environment.
• Strong problem-solving skills and attention to detail.

Field service, telecommunications, cable or internet installation, pest control, lawn care, construction, solar, utilities, HVAC, electrical work, security systems, home services or another customer-facing role involving hands-on work, problem-solving and independent responsibility.

Automotive, retail, insurance, business-to-consumer, door-to-door, call center or inside sales; telecommunications; account management; customer retention; membership sales;…