Service Center CSR Morning Shift
Job in
New Braunfels, Comal County, Texas, 78130, USA
Listed on 2026-01-12
Listing for:
Daylight Transport
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Job Title
Service Center CSR
DepartmentOperations
Reports ToOperations Supervisor
LocationNew Braunfels, Tx
Work ScheduleMonday through Friday with some possible work on the weekends with a start time of either 7am or 8am working 8-10 hours depending on freight levels.
SUMMARYThe primary focus of the position is to provide a first-class customer service experience with timely follow-up and prompt resolution to customer inquiries and concerns. Seeking a Customer Support All-Star that can thrive in a challenging environment where the goal is to always “go the extra mile” to ensure customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Manage customer inquiries by phone or email professionally
- Provide Rate Quotes for potential shipments
- Process Pick Up requests, forms, and applications and dispatches
- Interact with other departments to resolve customer related matters
- Provide customers with product and service information
- Record details of inquiries, comments, complaints, and actions taken
- Identify and escal ...
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