Healthcare Customer Service Representative

.The People First culture at Task Us has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at Task Us understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
** I
* * magine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.
***
* Roles and responsibilities:

****
* ** Customer Support & Communication:
** Provide empathetic, first-class support to customers via phone and email. Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks.
* ** Records Management & Compliance:
** Process, validate, and respond to inbound medical record requests from various requesters (clients, insurance, legal) while strictly adhering to federal/state regulations, including HIPAA, to safeguard all patient health information.
* ** Insurance & Billing Tasks:
** Review patient insurance claims, utilize online portals to verify benefits, develop a holistic understanding of plan details, and accurately update billing system data (deductible, copay, coinsurance).
* ** Administrative & Data Integrity:
** Manage multiple software applications, perform data entry, and accurately document correspondence and process requests to maintain up-to-date and accurate account information. Track metrics and provide detailed reporting on customer experience and resolution rates.
**** Requirements for our Open Healthcare Roles:
***** Healthcare Support Experience
* Phone/Email/Chat Experience
* Customer Service Experience (1 year)
* Call Center Experience (1 year)
* Technical Support Experience
* Health Insurance Verifications Experience (Highly Preferred)
* Medical Billing or Coding ((Highly Preferred)
* Medical Office
* Data Entry
* HIPAA
* ** Internet Providers Not Accepted:
** T-Mobile, Verizon, Metro

PCS or Boost Mobile, 5G internet, Mobile Wifi
** Qualifications/

Skills:

*** Excellent Verbal and Written Communication
* Adaptability to Ambiguity
* Meticulousness* Technical Proficiency
* Customer Focus
* Teamwork* Adaptability
* Attention to Detail
* Process Improvement
* Proficient Multitasking
* Competitive salary
* Great benefits package
* Professional growth opportunities with the chance to learn from many different functions
* A fun and inclusive workplace
** How We Partner To Protect You:
** Task Us will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of Task Us.
** DEI:
** In Task Us we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Task Us is committed to providing equal access to
* opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
*** EEO:
** Task Us is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. Task Us people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all Task Us career opportunities and apply through the provided URL .
** About Task Us:
** Task Us is a provider of outsourced digital services and next-generation…