Customer Service Representative

Overview

Employer Industry: Outsourced Digital Services and Customer Experience

• Competitive salary with a comprehensive benefits package
• Opportunities for professional growth and learning across various functions
• Fun and inclusive workplace culture that prioritizes employee well-being
• Supportive People First environment fostering collaboration and innovation
• Commitment to diversity, equity, and inclusion in the hiring process

• Deliver exceptional customer service by addressing inquiries and resolving issues efficiently
• Provide accurate and timely responses to customer inquiries via phone, email, and live chat
• Identify and escalate unresolved issues to appropriate internal teams
• Ensure adherence to established protocols and guidelines for customer service delivery
• Foster collaboration with team members and departments to enhance customer satisfaction

• At least a high school diploma or equivalent
• Proficiency in computer applications, including Windows OS, Microsoft Office, and Google applications
• Minimum typing speed of 25 words per minute
• Strong problem-solving and critical-thinking abilities
• Excellent written and verbal communication skills in English

• Familiarity with customer support software such as Zendesk and Slack
• Demonstrated adaptability and flexibility in response to changing processes and information
• Experience in a team-oriented environment, contributing to department initiatives
• Ability to maintain a customer-centric approach and empathize with customers
• Resilience and professionalism in challenging situations

#Outsourced Services #Customer Experience #Professional Growth #Inclusive Workplace #Diversity And Inclusion

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."