Training Specialist

Position Summary

The Training Specialist will develop and administer training programs for assigned regional offices while acting as a liaison between training and RO management. The specialist will serve as the primary orientation, onboarding, and site training coordinator while also maintaining certifications and records. They will oversee LMS administration and may be involved with additional training programs as they evolve. Responsibilities include communicating with managers to identify training needs and mapping out development plans for teams and individuals, often working with management and the Training and Development Director to build out training concepts and programs, and assisting with identifying employee and staff training requirements and development requests.

• Coordinate new hire onboarding activities with other involved departments, such as Safety, for time frames and/or duration of onboarding. Present Day 1 Orientation information to new hires.
• Oversee and manage training projects and initiatives specific to regional office needs; monitor existing and new programs for effectiveness.
• Oversee the Entry Level Driver Training programs, evaluating candidates for interest/level of commitment and qualifications for entering the program.
• Create tracking information for certifications required for certain positions; maintain records and databases for in-process and attained certifications. Disseminate certification information as requested and within company/customer protocols.
• Administer the LMS to include tracking assigned training or inviting users to attend voluntary and mandatory training sessions.
• Assist in designing, coordinating, scheduling, and implementing a variety of training programs for corporate personnel.
• Obtain or produce appropriate training materials or presentations; maintain an organized system of records for each regional office.
• Coordinate Day 1 Orientation between local regional offices; travel to local area locations for effective conduct of Orientation.
• Schedule appropriate and necessary training for employees and communicate training needs to instructors. Facilitate a mentorship program and follow up with mentors and mentees.
• Perform all other duties as necessary or as assigned.

• Bachelor’s degree in education, training, human resources, or a related field.
• Five (5) years of experience as a Training Specialist or similar role.
• Five (5) years of experience designing training programs and curricula that include program effectiveness considerations.
• Demonstrated ability in training techniques geared toward individual and group training efforts.
• Five (5) years of experience administering learning management software; ability to guide others on software utilization is helpful.
• Highly proficient with MS Office, including PowerPoint, Outlook, and Excel, and use of a Windows-based operating system.
• Strong organization and planning skills; maintain current and relevant materials, topics, and records for training.
• Ability to convey complex or technical information and concepts across all levels of staff and understanding; interpret and explain information meaning and uses to others.
• Excellent oral and written communication skills; able to speak or present in-person information individually or to groups; possess a good understanding of the English language, including the meaning and spelling of words.
• Demonstrates active listening skills and encourages great work-related relationships.
• Must be self-directed and self-motivated; able to manage own time efficiently and encourage this in others.
• Ability to analyze information, make determinations, problem-solve, and positively influence others.
• Keep accurate and legible records, in English.
• Skilled in obtaining information and recognizing developmental needs.
• Can follow instructions/directions; comfortable with and accepting of constructive feedback.
• Possess a valid driver’s license, be insurable, and be willing and able to travel locally between regional offices on a frequent basis.

Most work is in a…