Senior Collections Associate

Join to apply for the Senior Collections Associate role at HD Supply

5 days ago Be among the first 25 applicants

Responsible for contacting customers to collect outstanding accounts receivables on orders, resolve billing problems, and reduce accounts receivable delinquency.

• Performs a wide variety of collection functions for larger or more complex accounts.
• Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
• Receives payment and posts amount to customer’s account.
• Compiles and maintains basic credit information.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Ensures timely follow-up of open disputes is completed in accordance with service level.
• Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel.

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
• May require overnight travel less than 10% of the time.

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Mid-Senior level

Full-time

Accounting/Auditing and Finance

Wholesale

Referrals increase your chances of interviewing at HD Supply by 2x