MEPD Advisor II

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Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

MEPD Advisor II
Job Title: Eligibility Advisor II - MES
Agency: Health & Human Services(sd Comm)
Department: Appeals & Mitigation-MEPD
Posting Number: 12096
Closing Date: 06/15/2026
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Group: TEXAS-B-14
Salary Range: $3,095.33 - $4,594.50
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework: N/A
Travel: Up to 20%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility

Location:

N/A
Job Location City: NEW BRAUNFELS
Job Location Address: 1607 COMMON ST
Other Locations: N/A
MOS Codes: No military equivalent

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the MEPD Advisor II position within the Office Access and Eligibility Services (AES) Eligibility Services Division. This role is driven by the mission to connect people, services, and supports by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will thrive in an environment that emphasizes innovation, strives for excellence, embraces differences, focuses on partnership, leads by example, and pursues continuous improvement.

Open to current AES/ME formative employees Only

Process appeal requests and represent the agency during the Fair Hearing Process. Accurately determine eligibility for Medicaid for the Elderly and People with Disabilities (MEPD) programs. Interview clients in person or by outbound phone calls, document information, verify case data, explain program benefits, and answer questions. Prepare evidence packets and testimony for hearings, attend hearings as the agency representative, and testifying as a technical authority.

Review case records for accuracy of eligibility determinations, conduct case reviews, and obtain information through observation and recording findings. Provide guidance to regional staff, resolve complaints and escalated issues, counsel clients on social services programs, research policies, cooperate with legal and policy staff, coordinate hearing activities, and obtain verification of client information. Maintain automated case records, communicate internally and externally, and perform shadowing activities and other duties as assigned.

Work occasional overtime, weekends, and other hours as required.

Interviewing techniques, basic arithmetic, effective working relationships, active listening, deadline management, reading and applying regulations and policies, priority setting, conflict resolution, computer operation, data entry, Microsoft Office, independent work under limited supervision, dynamic fast‑paced environment, and documentation skills.

High School Diploma or GED equivalent; 60 semester hours from an accredited college or university preferred. Two years’ relevant public‑contact customer service experience required (retail, call center, clerical, hospitality, banking, etc.). Twelve months experience as a MEPD Advisor II within the last year required. EWMS experience within the last year preferred. Experience in Medicaid policy and procedures within the last year required.

Ability to travel as indicated and work outside normal business hours, including weekends.

Number of positions to be vha=2. Position is located at any office in Texas with availability. Former and current HHSC employees may be considered for related positions and receive…