Operations Manager

Responsibilities

• Front Office Leadership
  • Lead daily front desk operations: arrivals, departures, reservations support, guest communication, and lobby flow.
  • Set the service tone: consistent, elevated hospitality with real personality (not scripted, not stiff).
  • Own guest recovery: handle issues quickly, professionally, and in a way that earns loyalty.
  • Maintain tight coordination with the GM on forecasting, pacing, and operational readiness (busy weekends, events, seasonality).
• Housekeeping Excellence
  • Own room and public space standards—every day, every shift, no excuses.
  • Run the board: room status, readiness, early arrivals, late checkouts, and communication between FOH/HK.
  • Conduct inspections consistently and coach to standard (details matter at the Faust).
  • Build schedules that match occupancy and protect quality—smart labor, no chaos.
  • Manage linen, amenities, chemicals, and inventories like it’s your money.
• Maintenance + Preventative Care
  • Direct daily maintenance priorities and manage the preventative maintenance program in partnership with the GM.
  • Keep rooms guest‑ready: fix what’s broken, prevent repeat problems, reduce out‑of‑order time.
  • Coordinate with housekeeping leaders on defect tracking and room‑by‑room condition.
  • Vendor management: know who’s on site, what they’re doing, and whether they’re meeting Faust standards.
• Team Development + Culture
  • Hire, train, coach, and evaluate staff across Front Desk and Housekeeping (and maintenance coordination where applicable).
  • Lead with presence—this is not a "from the office" job.
  • Create a culture that’s tight, respectful, and proud of the product: clean, polished, and guest‑ready—always.
• Operational Discipline
  • Watch labor, productivity, and operational spend—protect the guest experience and the P&L.
  • Track guest feedback trends, recurring issues, and performance metrics (cleanliness, readiness, response time).
  • Ensure compliance with safety standards, health requirements, and employment guidelines.
• What Support Looks Like (GM Partnership)
  • Forecasting + budget guardrails
  • Big‑picture priorities, vendor contracts, and capital planning
  • Cross‑department alignment and ownership communication
  • Coaching and decision support when you need backup

• 2–4+ years of hotel operations experience (boutique or upscale strongly preferred).
• Prior leadership experience in Front Desk and/or Housekeeping; maintenance coordination experience is a big plus.
• Strong communication, organization, and follow‑through—no dropped balls.
• Guest‑first mindset with confident problem‑solving and calm decision‑making.
• Comfortable with PMS systems and basic reporting.
• Flexible schedule: early mornings, evenings, weekends, holidays as needed.

• Luxury/lifestyle or historic hotel experience
• Strong budgeting/labor instincts
• Bilingual/multilingual

This is an active, on‑property role—standing, walking, inspecting rooms, lifting supplies occasionally, and being visible to guests and staff. A hands‑on presence is essential.

Because not every hotel gets a second act like this. The Faust is a New Braunfels icon—and we’re building something that locals are proud of, and guests talk about after they leave. If you want a role where you can actually shape the operation, build a team, and own the standard—this is it.

$70,000 - $80,000 yearly