Help Desk Technician

Job Title - Service Tech Support / Help Desk Technician

Location: New Braunfels TX (Hybrid – 3 days a week onsite)

Duration: 3-6 Months ( possibility of conversion to full-time)

Seeking a Help Desk Technician to provide Tier II IT support for end users. This role focuses on troubleshooting hardware, software, and network issues, supporting IT projects, and ensuring smooth technology operations for employees and contractors.

• Troubleshoot and resolve hardware, software, and network issues
• Provide Tier II support for escalated issues from Tier I technicians
• Diagnose and fix performance issues on user systems
• Remove malware, spyware, and viruses
• Resolve basic network connectivity problems

• Install, configure, and troubleshoot PCs and laptops, multifunction printers, tablets and smartphones, Windows operating systems and applications

• Monitor and resolve escalated Service Desk tickets
• Work with vendors and outside consultants
• Support system migrations through testing and deployment

• Assist with user onboarding and offboarding
• Set up new user equipment
• Provide user training on technology best practices and security
• Support employees, contractors, and staff with day-to-day IT needs

• Follow cybersecurity standards, ethical practices, and company policies

• Travel to remote sites for onsite support as needed
• Participate in on-call or standby rotation
  
  Minimum Qualifications
  • Bachelor’s degree OR 4 years of relevant IT experience
  • Valid Driver’s License
  • Strong communication and collaboration skills
  • Relevant IT certifications (or willingness to obtain as directed)
  Onsite & Travel Requirements
  • Must be able to travel to remote locations to provide onsite IT support
  • Hybrid schedule with 3 days onsite per week
  Seniority level
  • Associate
  Employment type
  • Full-time
  Job function
  • Information Technology
  • Industries: IT Services and IT Consulting and Outsourcing and Offshoring Consulting