Dispatcher, IT​/Tech

Overview

Be the Heart of the Operation - Join Nextech as a Dispatcher! Are you ready to be part of a team that keeps the wheels turning and the service flowing? At Nextech, we’re not just building a company — we’re building a movement. For more than 30 years, we’ve led the way in HVAC/R services across the country, driven by our values of Quality, Integrity, and Value.

With 2,000+ team members and growing, we’re proud to be America’s largest HVAC/R service provider — and we’re just getting started. Behind every great technician is a rock-solid support system — and that’s where you come in. As a Dispatcher, you’ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.

If you’re organized, proactive, and thrive in a fast-paced environment — this is your opportunity to shine.

As a Dispatcher at Nextech, you’ll be the linchpin of field service operations. You’ll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
• Communicating service updates, customer needs, and schedule changes to technicians and management
• Tracking service history, updates, and customer communications in the database
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work
• Verifying technician check-ins/outs and confirming IVR compliance
• Ensuring technicians have the correct parts and POs to complete jobs successfully
• Providing world-class support to internal teams and customers — always with professionalism and urgency
• Collaborating with Regional Service Managers to clear and schedule new calls
• Managing data entry, purchasing, and internal support for your assigned region

• Previous dispatch experience (service industry preferred)
• High-level computer skills, especially in Excel
• Excellent organizational and time-management skills
• Strong sense of urgency and ability to prioritize tasks effectively
• Top-notch communication skills — written and verbal
• Team-first attitude with a solution-focused mindset
• Ability to thrive in a fast-paced, deadline-driven environment
• Detail-oriented with a sharp focus on accuracy and follow-through

• Office-based role; ability to work in an office environment
• Ability to operate a computer and standard office equipment
• Sitting for up to 8 hours with ability to alternate between sitting and standing
• Vision, hearing, twisting, and talking requirements
• Occasional lifting up to 15 lbs; occasional bending and reaching
• Occasionally required to climb

USD $18.00/Hr. – USD $22.00/Hr.

• Entry level

• Full-time

• Management and Manufacturing

• Facilities Services

• Professional Growth:
  Paid training, certification support, and education reimbursement
• Outstanding Benefits:
  Multiple health plans, including a free employee-only option; dental and vision coverage after 30 days; free life insurance equal to annual salary; 401(k) with 50% company match on the first 6%
• Optional supplemental coverage for life, disability, accidents, and critical illness
• Generous Time Off:
  Seven paid holidays plus Paid Time Off; exclusive discounts on travel, auto, dining, and more

We’re searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.

We’re committed to equal opportunity and encouraging a diverse workforce. Referrals increase your chances of interviewing at Nextech.