Chief Communications Officer

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Regular Full-Time Executive New Braunfels, TX, US

4 days ago Requisition

Salary Range: $ To $ Annually

The Chief Communications Officer at New Braunfels Utilities (NBU) provides executive leadership and strategic direction for the organization’s Enterprise Communications and External Relations functions
, strengthening NBU’s reputation, relationships, transparency, and connection with the communities it serves. The Chief Communications Officer serves as a trusted advisor to the CEO and executive leadership team and is responsible for ensuring that NBU communicates with clarity, consistency, transparency, and purpose across all audiences and channels.

The Chief Communications Officer leads NBU’s enterprise-wide communications strategy, including internal and external communications, executive communications, media relations, digital communications, social media, video, creative content, brand management, communications platforms, and critical service and crisis communications. The role ensures NBU’s voice and brand are cohesive across the organization and that employees, customers, community members, media, government officials, and other stakeholders have timely, accurate, and meaningful information.

In addition, the CCO provides executive leadership for NBU’s External Relations function, cultivating strong and trusted relationships with community stakeholders, government officials and agencies, community organizations, and other external partners. This includes oversight of NBU’s community engagement efforts, Government Relations, the Community Advisory Panel (CAP), the One Water initiative
, and Headwaters at the Comal
. The CCO ensures these efforts are aligned with NBU’s mission, values, public responsibilities, and long-term commitment to the communities and environment it serves.

As a member of the executive leadership team, the CCO brings a people-first leadership approach, builds organizational alignment, and creates an environment of trust, accountability, collaboration, creativity, and empowerment.

The CCO leads with a focus on strategic vision, enterprise alignment, and stakeholder impact, ensuring NBU’s communications and external relationships reflect the organization’s mission and core values.

• Serves as the principal communications advisor to the CEO and executive leadership, and NBU leadership team on matters affecting the organization, its customers, employees, community, reputation, and public understanding.
• Establishes the vision, direction, and enterprise-wide framework for NBU’s internal and external communications.
• Leads an integrated communications function encompassing internal communications, external communications, executive communications, media relations, social media, digital communications, video, creative content, communications platforms, and brand management.
• Develops and implements comprehensive communications strategies that strengthen NBU’s reputation, enhance stakeholder understanding, and support organizational priorities.
• Oversees NBU’s enterprise brand and ensures consistent, credible, and compelling representation across communications channels, platforms, and stakeholder experiences.
• Provides executive communications counsel and oversees the development of speeches, presentations, talking points, executive messaging, and other leadership communications.
• Oversees media relations and serves as a senior organizational resource for media engagement, news coverage, emerging issues, and matters that may…