Retail Service Specialist

Join to apply for the Retail Service Specialist role at O’Reilly Auto Parts
.

Bilingual candidates encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers notified of shipment arrivals.
• Ensure special orders and outside purchases are handled efficiently according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed efficiently and friendly; refunds issued accurately using correct payment methods; returned merchandise processed or staged correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks delegated and completed as assigned.
• Ensure team members adhere to the posted work schedule; deviations approved by management; team members clock in/out per policy.
• Perform all store opening/closing duties, including day‑end procedures, verifying/securing money/deposits per policy, preparing bank deposits, ensuring night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicles in secure area.
• All other duties as assigned.

• Required:
• Strong communication skills
• Ability to obtain RSS Certification
• Desired:
• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

• Competitive wages & paid time off
• Stock Purchase Plan & 401k with employer contributions starting day one
• Medical, dental & vision insurance with optional flexible spending account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition educational assistance programs
• Opportunities for career growth

O'Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email  or call (800) 471‑7431 option, and provide your requested accommodation and position details.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Retail
• Location:
  
  New Braunfels, TX