Field Technician

Field Technician I

Department: Service

Employment Type: Full Time

Location: New Brighton, MN

Compensation: $19.23 - $24.00 / hour

Are you a hands-on problem solver with excellent customer service skills? Are you excited about the opportunity to learn and work with multiple client networks and environments? If so, Mytech Partners is looking to hire a full time Field technician to support our managed clients' network infrastructures.

The Field Technician Level I has the primary responsibility of providing onsite technical support to Mytech Partner’s clients. This position requires the ability to resolve issues with workstations and basic troubleshooting skills for servers and networking equipment.

• Work with Mytech Dispatcher for onsite support tickets
• Support Lead Engineers during project installations
• Application and Operating system installations/deployments
• Provide first escalation point for Depot Engineers
• Identify improvements associated with tools and techniques utilized by Service Team members
• Represent Mytech Partners, Inc. in a positive, professional, and enthusiastic manner when working with customers and staff
• Support and adhere to the company’s core value
• Perform other duties or responsibilities as assigned or required

• Valid Drivers License
• Strong technical knowledge and understanding of SMB workstations and servers
• Minimum 2 years of industry experience deploying, and supporting workstations in SMB environment – Windows desktop operating systems and server operating systems
• Experience with basic networking hardware setup, troubleshooting, and concepts
• Professional, Industry, and/or Vendor certifications are required
• Ability to multi-task, prioritize tasks, and respond with sense of urgency
• Ability to concisely document issues and resolution steps; strong writing skills
• Strong problem-solving abilities
• Self-motivated and responsive to Management and customers
• Ability to work successfully and effectively within a team structure
• Strong organizational skills and attention to detail
• Experience working with time tracking/ticketing software desired
• Demonstrated knowledge of standard field service methods and procedures
• Exceptional ability to develop productive and positive relationships

Mytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision insurance (employee portion fully paid)
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing