IT Desktop Support Technician

Overview

Job Title:

IT Desktop Support Technician

Location:

New Brighton, Minnesota
Job Type: Freelance / On Call / On-Demand

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Sky Systems, Inc. (Sky Sys), is seeking the following. Apply via Dice today!

• Provide IT infrastructure field support, troubleshooting hardware, software, and operating system issues with a focus on minimizing impact on hardware warranties and customer security compliance requirements.
• Install, troubleshoot, and repair desktops, printers, laptops, and other computer peripherals and desktop applications.
• Understand and support enterprise LAN and WAN setups; perform smart hand activities under instruction-based site guidance.
• Lift/move computer equipment weighing up to 50 lbs.
• Deliver desk-side PC break/fix support and basic administration of Windows OS and macOS/Linux (preferred).
• Utilize TCP/IP networking knowledge, including DNS, DHCP, VPN, and RDP.
• Provide smart hand support for peripheral and networking hardware (monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and data termination panels).
• Troubleshoot system and network issues using deductive reasoning; address end-user network cabling issues.
• Analyze repeat calls and develop preventive actions; participate in problem management.
• Maintain excellent written and oral communication with clients and management; demonstrate strong people skills.
• Meet deadlines, take proactive ownership, and work with a sense of urgency.

• Minimum of 3 years of experience providing IT infrastructure field support with hardware, software, and OS troubleshooting.
• Experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals; basic desktop application support.
• Basic knowledge of enterprise LAN/WAN concepts; ability to perform under instruction at sites.
• Ability to lift up to 50 lbs.
• Strong desk-side support and PC break/fix capabilities; basic administration of Windows OS; macOS/Linux (preferred).
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Experience with ticketing tools (e.g., Service Now, Remedy).
• Preferably Associate Degree in Electronics and CompTIA A+ Certification; other vendor certifications (Dell, Toshiba, Lenovo, Client) are a plus.
• Excellent communication skills; ability to work with customers at different levels; able to work independently or as part of a team.

• Industry: Information Technology / Software Development