Customer Relationship Manager

Job Location:

Donatelle
- New Brighton
- New Brighton, MN 55112, Position Type:
Full Time, Salary Range: $ - $ Salary/year

• Upholds DuPont Healthcare Solutions vision and core values
• Serve as the Voice of the Customer to the internal cross- functional teams
• Focused on the key sales accounts, capture detailed customer requirements to support execution of the opportunity pipeline from customer engagement to commercial production
• Progresses sales opportunities through the initial qualification stages; supports viable projects through the developmental stage gate processes as a representative of the commercial function and the end customer.
• Supports product management in the creation of business cases for opportunity pipeline projects by gathering clear requirements such as specifications, application details and annual volumes etc. from the customer.
• Champions the customer needs internally by bringing cross-functional individuals or teams together and resolving problems with a sense of urgency including escalations, quality resolutions, on time delivery and order prioritization.
• Partnering with the Key Account Managers, works across the various business units of the enterprise customer accounts, and supports identification of cross-selling opportunities across the portfolio offerings of DuPont Healthcare Solutions.
• Be familiar with Salesforce, a Customer Relationship Management (CRM) tool to track opportunities through the stages. Receive adequate information from the customer to quantify and qualify the opportunities to develop a valid business case.

• Plant leadership teams to develop potential new product offerings
• All associates within the expanded sales and marketing teams to reinforce a One DHCS Team selling environment
• Product management, Program management, customer service and engineering teams as required throughout the entire quoting process
• Provide professional leadership skills that will consistently support and deliver DuPont core values
• Support the Annual Strategic Planning Process which includes both written and verbal presentation
• Participate and support in key industry organizations and functions to promote the mission, value statements and objectives as outlined in the annual strategic plan.

• BS Degree, with major or emphasis in Engineering or Science
• Three to five years of new business development, engineering or account management experience in the medical industry with a focus on precision extruded plastic and silicone solutions, injection molded components, balloons, laser processing, medical packaging and complex catheter assemblies. Demonstrate creative problem-solving skills and the ability to influence internal and external customers.
• Strong organizational skills supported by a self-disciplined operating structure.
• Superior time management/prioritization skills
• Self-starter that takes initiative and is action oriented.
• Excellent written and oral communication skills to share your findings, observations, and opportunities with a wide audience.
• Computer Skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook, Salesforce, and other business and database programs
• Strong business analytical skills
• Ability to:
  • Create, establish, and implement win-win solutions
  • Think strategically and implement tactically
  • Adapt to a constantly evolving organization
  • Possess the vision and leadership skill sets that will successfully drive change and position SPG-DuPont as the lead supplier in the customers supply chain.

Travel, up to 20%