Customer Supply Chain Analyst

Customer Supply Chain Analyst – Hybrid

Hybrid in Towson, MD, New Britain, CT or Valley City, OH.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top‑notch team of approximately 48,000 diverse and high‑performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

• Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead‑times, special pack requirement and inventory availability.
• Work with the Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
• Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquiries and complaints in a timely fashion. Meet and exceed service level expectations as defined by the customer and sales team.
• Maintain monthly supply chain scorecard to monitor service performance and Customer program compliance.
• Monitor weekly/monthly unit fill rate and on‑time delivery performance. Research root causes for reliability failures and develop corrective action plans with cross‑functional supply chain counterparts.
• Identify cost savings opportunities around case pick, full pallet ordering and internal network optimizations.
• Pro‑actively identify areas of potential risk of non‑compliance and work with Sales, Channel and Supply Chain functions to minimize customer impacts.
• Review and manage Consumption and Supply/Demand alignment.
• Product Reservation / Allocation recommendations and management.
• Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business model to mitigate compliance fines.

• BA/BS Degree in Supply Chain Management, Business Management, Operations Management, or related preferred.
• 1‑5 years of experience in areas such as Customer Operations, forecasting, inventory management, or supply/operations planning.
• Solid computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse, Power BI).
• Desire to be technical using analytical tools.
• Process Management/Improvement mindset required.
• Ability to lead, coach and train peers.
• Clear verbal and written communication to explain issues and propose solutions to customers, sales teams or managers.
• Strong analytical abilities to identify opportunities for improvement and propose solutions.
• Project management skills to coordinate and manage cross‑functional team members.
• Strong problem solving ability.
• Ability to work across organizational boundaries and levels.

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well‑being.
• Discounts on Stanley Black & Decker tools and other partner programs.

The base pay range for this position in Maryland is $65,000 – $75,000 per year. Pay is based on market location and may vary depending on job‑related knowledge, skills, and experience. A sign‑on payment may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Stanley Black & Decker’s internal or external careers site.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827‑3923 or at  Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Workplace discrimination is illegal (eeoc.gov)