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Customer Service Center Manager — Hybrid

Job in New Britain, Hartford County, Connecticut, 06051, USA
Listing for: Oates Energy, Inc.
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
  • Management
    Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A utility billing company seeks a Manager of Customer Service to oversee daily operations at their call center, focusing on team development and service delivery. Candidates should have 3–5 years of experience in customer service and familiarity with call center management. Responsibilities include setting performance goals, managing staffing, and improving key performance metrics. This full-time role offers competitive pay, performance bonuses, and benefits like health insurance and a retirement plan.

The work location is hybrid, combining remote and on-site work.
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