B2B Customer Service Representative

B2B Customer Service Representative (Remote) – Stanley Black & Decker, Inc.

Location:

Towson, MD | New Britain, CT

Come build something that matters. Join our team of approx. 48,000 professionals globally, working on brands like DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

As a Customer Service Representative in our Tools & Outdoor Contact Center, you will support daily operational rhythms by handling customer inquiries, sales order maintenance, and problem resolution. You will communicate via calls, email, web chat, and fax using ERP and web‑based tools.

• Effectively oversee all customer inquiries—calls, email, web, fax—to ensure satisfaction while consistently meeting KPI targets.
• Act as liaison with sales personnel, distributors, and service teams to exceed customer expectations.
• Improve and manage communication flow on promotions and product information.
• Update, maintain, and analyze customer account profiles.
• Maintain working knowledge of all company products, services, and promotions.

We’re looking for someone who cares about quality, loves learning, and embraces innovation. Desired qualities include:

• Proficient in Microsoft Office.
• Experience with SAP & Salesforce preferred.
• Ability to interpret KPI’s.
• Patience and a positive attitude.
• Willingness to learn and take initiative.

• 0–1+ years of customer service or call center experience.
• High School Diploma or equivalent.

Competitive salary and benefits.

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, tuition reimbursement.
• Discounts on Stanley Black & Decker tools and partner programs.

• Grow:
  Global career paths with 20+ brands.
• Learn:
  Access to a wealth of learning resources.
• Belong:
  Inclusive workplace with mutual respect.
• Give Back:
  Volunteerism, giving back, sustainable business practices.

Referrals increase your chances of interviewing by 2x.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic.

Associate

Full‑time

Other

Appliances, Electrical, and Electronics Manufacturing;
Industrial Machinery Manufacturing;
Manufacturing

Base pay range in California, Colorado, Washington, New York, Massachusetts, and Maryland: $33,400 – $53,700 per year. Pay may vary by location and experience.