Student Orientation & Onboarding Coordinator

Student Orientation & Onboarding Coordinator

Posted:
December 17, 2025
Level: Community College Professional 16, 12‑month, tenure‑track position.

Hours:

Full‑time, 35 hours per week.
Closing Date:
Applications must be submitted by 5:00pm (EST) on Wednesday, January 14, 2026.

This position will be located at one of our CT State CC campuses. This position is not remote.

Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data‑informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut's citizens and communities.

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti‑racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

March 2026

The Student Orientation & Onboarding Coordinator assists with facilitating orientation and onboarding in coordination with the Director of Orientation and Onboarding and the Assistant Director of Orientation and Onboarding across all twelve campuses. The position serves as functional support to college end users of the online orientation platform, Banner, and onboarding technologies.

• Provide technical support for the online orientation platform and related onboarding technologies.
• Coordinate college admissions and outreach events including open houses, information sessions, admitted student days and other community events in collaboration with admissions recruiters, student activities, and other CSCC student support offices.
• Work collaboratively with the financial aid office to implement FAFSA workshops.
• Maintain and update admissions presentations to ensure consistency across all admissions staff.
• Review and maintain all admissions webpages to ensure accurate information for successful onboarding of new, transfer, readmit and dual enrollment students.
• Work with the student activities office to support on‑ground new student orientation.
• Analyze survey responses and review best practices to continually enhance the student experience.
• Collaborate with marketing to design event program/content, schedule, and event speakers, develop communication and marketing materials, and conduct event follow‑up.
• Maintain outreach via telephone, email, text, or other technology to accepted students.
• Assess participants' level of preparedness for college and explain the enrollment process, providing follow‑up to applicants.
• Maintain a communication plan for online orientation and onboarding events; update content, videos and materials semester by semester.
• Compile statistical reports that reflect participant engagement in orientation and onboarding events or technologies.
• Provide customer service training to student ambassadors in collaboration with the Office of Student Activities and facilitate on‑ground campus tours.
• Review and provide recommendations on orientation and onboarding technology such as online orientation and related software packages.
• Analyze orientation and onboarding platforms and events for semester‑by‑semester assessment, maintain databases of participants' progress.
• Collaborate with key staff—including admissions processing staff, recruiters, international student staff, transcript credit evaluators, and other enrollment management staff—to coordinate handoff to individualized academic advising.
• Adhere to FERPA and other departmental policies,…