Office Supervisor - Gastro

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.

We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

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At Starling Physicians, we're looking for a Supervisor, Office Certified Medical Assistant to help us transform the way primary care is delivered and how patients are served in their homes. Our in-home care program offers full-service primary care that meets our patients where they are, with trusted doctors and advanced practice practitioners working together to deliver coordinated care in the comfort of the patient's home.

The program is designed to give patients and caregivers flexible solutions and ensure seamless communication between care providers. Starling Physicians has partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools, empowering them with proven strategies and support, and inspiring them with better practices and consistent results. We're creating care that's more accessible, effective, and efficient, with solutions that are value-based, physician-driven, and patient-centered.

To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo — individuals who have the confidence to lead but the humility to never stop learning. Could this be you? The Supervisor facilitates day-to-day operations, including managing patient, staff, and provider interactions and maintaining a service-based approach to issue resolution.

Partnering with the clinical support staff to promote the highest standards of quality patient care by appropriately managing patient flow, this role provides support and training to staff to encourage their ability to effectively address triage calls and service recovery. This role reports to the Director of Clinical Operations.

• Leadership and facilitation skills that engage staff in strong communication for clinical problem solving and decision making
• Supervise and monitor the performance and skills of clinical staff, assuring the delivery of quality health care services
• Foster teamwork and contribute to an environment of respect and inclusion
• Provide immediate follow-up, documentation, and communication to employees
• Serve as a champion, helping staff interpret organizational and clinical changes in a positive manner
• Promote, support, and participate in process improvement, quality initiatives, and innovation
• Monitor patient activities, identifying gaps and partnering with leadership and clinical staff to address them appropriately

• Clinical Support and Oversight
  • Serve as the primary point of contact for leads and clinical staff with questions or workflow concerns
  • Provide real-time support in clinics to ensure efficient patient flow and adherence to protocols
  • Step in to assist with patient care duties as needed, including clinical work-ups
  • Ensure…