Bilingual Front Office Coordinator

Overview

Bilingual Front Office Coordinator (In-Person) — New Brunswick, NJ. Are you a people-person who can stay cool under pressure and make everyone feel welcome, even on their worst day? Do you love bringing order to chaos and making sure nothing falls through the cracks? If so, you might be the front desk hero our team has been waiting for. We’re a purpose-driven immigration law firm seeking a warm, calm, and highly organized presence at the heart of our office.

You’ll greet walk-ins, answer phones, scan documents, prep retainers, coordinate vendors, manage supplies, and help create a client experience that feels human, respectful, and smooth. This is a full-time, in-person role for someone who thrives on helping others, solves problems before they start, and brings positive energy to every interaction.

• Greet and assist clients during in-person appointments and walk-ins and ensure a seamless client experience
• Answer incoming phone calls and direct or schedule with appropriate team members
• Take client payments and issue receipts
• Prepare and print retainer agreements; guide clients through the signing process
• Scan and upload documents into our case management system ()
• Monitor and restock office supplies; place orders as needed
• Coordinate with vendors and contractors to handle maintenance and office repairs
• Manage incoming and outgoing physical and virtual mail

• Fluent in Spanish and English (spoken and written) – required
• Minimum 2 years of experience in customer service, administrative support, or front desk work (law firm experience a plus)
• Excellent communication skills and a friendly, professional demeanor
• Calm and composed when dealing with emotionally charged or upset clients
• Strong organizational skills and attention to detail
• Tech-comfortable: experience with Microsoft Office, CRMs, or platforms like  is a plus
• Ability to take initiative, problem-solve, and juggle multiple tasks

Compensation: $19 - $24 hourly