Clerk -Bilingual; Passports Division

The Government Documentation Clerk performs clerical and customer service duties in the Middlesex County Clerk’s Passport Division. Under supervision, the employee assists residents in English and Spanish with passport services, notary oath filings, notary flag requests, veteran identification cards, and requests involving the County Clerk’s naturalization records.

The successful candidate must be fluent in English and Spanish, communicate clearly with the public, handle sensitive documents with care, and maintain accurate records in a busy office.

Business

Title:

Government Documentation Clerk

Civil Service

Title:

Clerk 1 Bilingual Eng/Span

Office: County Clerk - Passports Division

Schedule: Mon-Fri, 8:30am-4:15pm

Location: New Brunswick, NJ

• Assist customers in person, by phone, and by email in English and Spanish; explain office procedures, required documents, fees, and available services.
• Schedule passport appointments and help applicants identify the forms and supporting documents required under current U.S. Department of State guidance.
• Review passport applications for completeness and assist with application intake. Upon completion of required training and authorization, perform duties as a passport acceptance agent.
• Process notary public oath filings and related records; assist with requests for notary flags and other notary services provided by the County Clerk.
• Review applications and supporting documentation for County veteran identification cards, issue cards in accordance with office procedures, and maintain accurate issuance records.
• Search, retrieve, reproduce, and process requests involving naturalization records held by the County Clerk’s Office, subject to applicable access and records procedures.
• Enter and verify information in office systems; scan, index, file, and maintain electronic and physical records.
• Calculate and collect applicable fees, issue receipts, and balance transactions in accordance with County procedures.
• Explain next steps to customers and refer questions outside the office’s authority to the appropriate agency or supervisor.
• Cross-train in other functions of the County Clerk’s Office as operational needs require.
• Perform all other duties as assigned.

• Graduation from high school or possession of a GED, required.

• Appointees will be required to possess a driver's license valid in New Jersey.
• Appointees must complete the required passport acceptance agent training, pass the required assessment, and obtain authorization to accept passport applications.

• Fluency in Spanish and English sufficient to speak, read, write, and understand both languages while performing the duties of the position.
• Candidates must be able to pass a Spanish-language proficiency examination as required for the bilingual title.

• One (1) year of clerical, administrative, document-processing, or customer service experience preferred.

• Strong attention to detail and accuracy.
• Ability to learn and follow federal passport guidance, New Jersey requirements, County policies, and office procedures.
• Excellent organizational and time management skills.
• Strong customer service and interpersonal skills.
• Ability to interpret and follow written procedures, policies, and instructions.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to make simple arithmetic calculations and tabulations.
• Proficiency with computers, Microsoft Office applications, and electronic document management systems.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain positive working relationships with coworkers, public officials, and customers.