Usher

Responsible for providing excellent customer service and ensuring a safe, welcoming, and enjoyable experience for all theatre guests.

• Greet and welcome all guests
• Scan/check tickets to ensure all guests have a proper ticket
• Direct all guests to their proper seats
• Correct seating mistakes as necessary
• Provide prompt and professional responses to all audience inquiries
• Display a calm and attentive demeanor when rectifying issues with guests
• Display a positive attitude and excellent customer service skills when interacting with guests
• Monitor and enforce State Theatre New Jersey policies regarding procedure and safety are followed
• Perform all pre- and post-performance tasks as directed by management
• Disperse any and all marketing materials as directed by management
• Assist all Guests in the event of an emergency
• Assist guests with ADA needs as necessary

• Ability to carry up to 40 lbs. waist high, including up and down stairs is required
• Ability to climb steps repeatedly is required
• Ability to descend/ascend ramps and inclines/declines
• Ability to stand for long periods of time is required
• Work indoors/outdoors in a fast-paced, busy environment, with environmental conditions such as noise, dust, heights, dark/dim/absence of lighting, and smoke. Incumbents must have the ability to bend, stretch, reach, and kneel without restriction
• Must be able to communicate effectively in English, in both written and oral forms
• Must have interpersonal skills to deal effectively with all business contacts
• Maintain a professional, neat and well-groomed appearance, adhering to State Theatre New Jersey standards
• Work varied shifts, including nights, weekends, and holidays
• High School Diploma or equivalent is required
• Proof of eligibility to work in the United States is required
• Experience with Two Way Radios is preferred

Art Pride New Jersey Foundation
432 High Street
Burlington, NJ 08016