Senior Registration Representative

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• Responsible for preparing collected co-payments and deductibles on a daily basis and forwarding to the cashier for processing.
• Ensure daily communication is disseminated to the front staff as needed.
• Correct errors in registration in both Athena and Paragon EMR.
• Order office supplies.
• Ensure documents are scanned daily into the EMR, then verified in patient’s chart.
• Perform scheduling and registration in accordance with Hospital and Departmental policies and procedure in the Athena system.
• Receive and screen telephone calls and patients for multiple departments in a professional and courteous manner.
• Prepare for upcoming patient sessions by preparing daily charts and filing all faxes appropriately.
• Perform Medical Record functions in accordance with Departmental policies and procedures.
• Perform various clerical functions such as faxing, scanning documents into Athena, pulling charts and filing.
• Prepare for upcoming patient sessions by printing schedule, looking up medical record number, and pulling the medical record of each scheduled patient.
• File loose reports such as progress reports, operative reports, x-ray reports, lab reports, etc., according to Departmental policy and procedure.
• Reconcile the medical record number when required to agree with “Duplicate Medical Record Number Report”, changing the number on the medical record if appropriate.
• Maintain Medical Record Room in an orderly fashion.
• Collect, deposit, and log patient payments according to Hospital and Departmental policies and procedures.
• Refer to patient insurance card and collect appropriate co-payment, providing patient with a receipt according to Hospital and Departmental policy and procedure.
• Place all collected moneys and checks in Departmental safe.
• At the close of each day, prepare co-payments for deposit in appropriate account, according to Hospital policy and procedure.
• Operate standard office machines and equipment in order to efficiently perform duties.
• Accurately check referral, pre-certifications, authorizations and patient prescriptions prior to procedure date.
• Attend all training sessions and meetings regarding updates in registration, scheduling and insurance.
• Perform other duties as required by the department.
• Demonstrate ability and flexibility to multitask and work as part of a team assisting others as needed.

• Perform scheduling and registration in accordance with Hospital and Departmental policies and procedure in the Athena system.
• Accurately register patient obtaining demographic, insurance, and physician information.
• Obtain appropriate referral information and enter it into appropriate registration screen.
• Make copies of identification and insurance card(s), organize with appropriate registration forms and charge tickets, distribute to appropriate personnel according to hospital policy.
• Scan all documents, according to hospital policy.
• Prioritize patient registration according to number of concurrent sessions, patient appointment times, patient back up and patient volume.
• According to Registration Policy for Ambulatory services, provide clients with the appropriate forms and documents.
• Receive and screen telephone calls and patients for the Perinatal Center in a professional and courteous manner.
• Answer phone within three rings stating name of department and identify self.
• Screen incoming calls, determine urgency and dispatch requests to appropriate personnel; take accurate message in accordance with established department procedures.
• Respond to majority of calls and visitors by providing information based upon relevant departmental and Hospital policies and procedures.
• Greet and receive visitors and patients in a courteous and professional manner.
• When receiving patient, identify patient on schedule, note time of appointment, inform patient if there will be a wait.
• Interact with a variety of Hospital and outside personnel in a professional manner.
• Retrieve phone messages every morning and as necessary.
• Accurately schedule patients for appropriate patient session using patient appoint…