Patient Access Representative II

Patient Access Representative II

Location: RWJ New Brunswick – One Robert Wood Johnson Place, New Brunswick, NJ 08901

• Req #:
• Category: Revenue Cycle and Patient Access
• Status: Full-Time
• Shift: Day
• Pay Range: $21.23 – $26.60 per hour
• Facility: RWJ New Brunswick
• Department: Patient Access Services

The Patient Access Representative II is responsible for coordinating and facilitating patient registrations and admissions by obtaining pertinent demographic, financial, and insurance information. The role ensures timely registration, promotes patient satisfaction, and maintains compliance with billing regulations.

• High School diploma
• Customer service experience
• Minimum of 3 years Patient Access experience
• Knowledge of registration, non‑Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

• Day Shift, 8:30 am – 5:00 pm
• Rotating weekend and holiday schedule
• Full‑Time, 40 hours per week

• Provides excellent customer service to all patients, colleagues, and other external and internal customers
• Interviews patients, family members, and other responsible parties to gather demographic and financial information for scheduling, pre‑registration, or registration
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates verification via a third‑party clearinghouse
• Completes verification of coverage for all insurances and financial clearance activity
• Meets and exceeds department goals including accuracy, point‑of‑service collections, and productivity
• Ensures all required forms are provided, reviewed, properly explained, and signed by the patient or an approved representative
• Informs patients of financial responsibility, collects appropriate amounts, issues receipts, and reconciles daily cash collections
• Provides back‑up support to hospital cashier and completes cashier functions as assigned
• Completes Medicare Questionnaire on eligible patients
• Reviews all work queues daily and takes required actions to correct errors and ensure accurate billing accounts
• Places patients in appropriate beds, tracks assignments, and ensures timely movement within the hospital as assigned
• Demonstrates proficiency in pre‑admission, registration, and financial clearance processes
• Exhibits efficiency, accuracy, and productivity at a high level
• Verifies accuracy of patient demographic information to avoid duplicate medical records
• Follows department procedures for duplicate medical records
• Complies with policies on Advance Directives and Patient Rights
• Obtains required signatures and witnesses all patient signatures on regulatory documents
• Maintains department productivity by accepting additional duties when patient flow permits
• Prioritizes customer needs
• Observes and reports on customer service performed by other members
• Demonstrates initiative, resolves problems proactively, and escalates issues to leadership when necessary
• Reflects a commitment to a supportive work environment and maintains a positive attitude
• Collaborates closely and professionally with nursing and ancillary departments
• Participates in training, including development of tools, presentations, and training of registration staff outside the access department

This job description is not exhaustive; duties may change at any time with or without notice.

• Paid Time Off (Vacation, Holidays, Sick Time)
• Retirement Plans
• Medical, Prescription Drug, Dental, and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts with partners such as NJ Devils, NJ PAC, and Verizon

RWJBarnabas Health is a leading academic health system in New Jersey, delivering patient‑centered, high‑quality care and an exceptional work experience. We strive to make a unique impact in local communities, enhancing health outcomes and offering educational and career opportunities.

RWJBarnabas Health is an Equal Opportunity Employer.

Mid‑Senior level

Full‑time

Health Care Provider