Lead Medical Services Assistant

Overview

New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Rutgers, The State University of New Jersey, is seeking a Lead Medical Services Assistant for the department of Neurosurgery at the Robert Wood Johnson Medical School. The primary purpose of the Lead Medical Services Assistant is to serve as a core member of the practice operations team. This position is responsible for assisting in the implementation of the daily operations of the practice as directed by the Practice Manager to support effective and efficient practice operations.

• Models and ensures the delivery of exceptional patient experience across all touchpoints including in-person, telephone, and telehealth interactions and provides service recovery when needed.
• Ensures team advises patients regarding preparation of necessary forms and counsels patients regarding paperwork requirements.
• Ensures all pre‑certification and/or prior authorization from insurance companies for patient management are obtained at least 10 business days before the IR procedure/surgery date and started at least three business days after received (auth needed work queue).
• Ensures all provider EMR and other correspondence to physicians, patients and other providers occurs within one business day of receipt as evidence by team in basket management.
• Monitors patient flow throughout the day and proactively address delays or workflow concerns, escalating to leadership when necessary.
• Performs any online functions, in the clinical or financial systems, as the technology and processes evolve.

• Minimum
  
  Education and Experience:
  
  At least one (1) year of relevant experience in a medical office setting.
• Certification/Licenses:
  Meets the New Jersey Board of Medical Examiners definition of a “Certified Medical Assistant” as outlined in NJAC 13:35-6.4(a)2. Active certification required.

Experience in medical office operations, patient coordination, electronic medical record management, and pre‑certification workflows. Strong customer‑service orientation and ability to handle multiple tasks in a fast‑paced environment.

No additional preferred qualifications are listed.

• Physical Demands:
  Standing, sitting, walking, talking and hearing. No special vision requirements. Must be able to lift or exert force up to ten (10) pounds.
• Work Environment:
  Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined…