Network Administrator

JOB DESCRIPTION Summary/Objective

As a Network Administrator, you will provide a wide range network infrastructure implementation, network support, and end user support by assisting with incident resolution and service delivery while providing first class customer service in a demanding Enterprise level environment.

This position has no supervisory responsibilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide operational support for Advocare LLC network infrastructure, including managed services routers, switches, firewalls, security appliances, and wireless hardware/software
• Ensure the installation and validation of network cabling in accordance with local codes
• Troubleshoot and solve network connectivity problems, including monitoring the network and servers for problems, diagnosing problems, and taking the appropriate corrective measures to ensure an expedient resolution
• Follow procedures and associated training plans for network resource administration, appropriate use, and disaster recovery
• Perform system backups and recovery of network infrastructure
• Maintain installation, operational, and configuration procedures
• Monitor and test network performance and provide network performance statistics and reports
• Provide operational break-fix support for network infrastructure, meeting established SLAs
• Recommend, schedule, and perform network improvements, upgrades, and repairs
• Perform Care Center network and related infrastructure implementation tasks
• Perform routine network maintenance
• Assists Client Services team as needed
• Other duties as assigned

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent hardware troubleshooting skills
• Excellent software troubleshooting skills
• Understanding of computer networks.
• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrates professionalism, confidentiality, and diplomacy and can serve a wide range of employees with equity and tact.
• Critical Evaluation.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Commitment to excellence and high standards
• Detail oriented with strong follow-up initiative
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in a professional office environment.
• This role routinely uses standard office equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to be able to lift 50 pounds without assistance.

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m.

This position is expected to travel to our corporate office and our care centers located throughout NJ, PA & DE. Travel expenses are reimbursed.

• 5+ years of ethernet networking experience
  • Cisco Meraki preferred
• Experience with Microsoft operating systems and associated software
• Experience with Vendor Management

• Industry certification, such as Network+ and CCNA

Advocare, LLC offers a competitive salary and robust benefits package, including multiple medical and dental plans, vision, Health Savings Accounts (HSAs), flexible spending accounts, 401(k) retirement plan, paid time off, and more. Employee Health Benefits

• Medical and Rx
• Dental
• Vision
• 401K Employer Match
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Voluntary Hospital Indemnity
• Voluntary Term Life and AD&D
• Voluntary Short-Term Disability & Long-Term Disability
• Voluntary Critical Illness, Cancer, and Accident Insurance
• Met Life Auto/Vehicle & Home Insurance Discounts