ServiceNow - IT Service Management; ITSM - Senior - Tech Consulting

Service Now Senior Consultant – IT Service Management (ITSM) – Senior – Tech Consulting – Open Location

Join EY and help to build a better working world. In the digital economy, upgrading outdated processes, systems and information is vital – and EY’s Service Now solutions provide the competitive edge to overcome some of the biggest creative and technical challenges.

Location:

Anywhere in Country

In this role you’ll play a leading role in Service Now transformation teams in a rapidly growing area of the business.

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

Skills And Attributes For Success

• Act as a workstream lead across all aspects of a Service Now ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
• Manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers).
• Provide guidance and industry leading practice expertise for Service Now ITSM process implementations, including how specific business objectives can be met through process and technology transformation.
• Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• Support waterfall and agile delivery models – including planning, status reporting, budgets and risk and issue logs.
• Create high quality deliverables and project artifacts.

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 2-4 years relevant Service Now ITSM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 1 of the following Service Now certifications:
• Service Now Certified Implementation Specialist – ITSM.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

Ideally, you’ll also have

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience – certifications are a plus.
• Service Now Certified Implementation Specialist – Data Foundations or HAM or SAM.
• Experience in Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

What We Look For

We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.

What We Offer You

• Base salary range for this role in the US is $102,500 to $187,900.
• Comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Hybrid work model with 40-60% onsite for external, client-serving roles.
• Flexible vacation policy allows you to decide how much vacation time you need.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an ongoing basis.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.