Telecommunications Analyst ; Collaboration Engineer

Position Details

Title:

Telecommunications Analyst I (Collaboration Engineer)

Category:
Staff & Executive - Information Technology

Department: OIT-EI Telecommunications

New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state at Rutgers University-New Brunswick, including Piscataway;

and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Rutgers, The State University of New Jersey, is seeking a Telecommunications Analyst I (Collaboration Engineer) for the Telecommunications department within the Office of Information Technology. Reporting to the Manager of the OIT-Enterprise Infrastructure Service Delivery Video Collaboration Group, the Telecommunications Analyst I provides engineering support for the Cisco Unified Communications and USB based Platforms, which provides service across all campuses. The position assists in designing, configuring, installing, managing, and troubleshooting video conferencing hardware and software.

This position also supports and utilizes add-on applications to include Core Monitoring Systems, Webex, Teams, and Zoom monitoring. This position is responsible for developing positive relationships with departmental clients and supporting the mission and values of the Office of Information Technology - Enterprise Infrastructure Service Delivery.

• Assists with the Rutgers Unified Communication endpoint maintenance, upgrades, and expansions.
• Participates in and oversees site assessment and system staging, testing and deployment while working closely with other OIT staff members and technicians.
• Meets with and provides guidance to university departments regarding their unified communications needs while offering and implementing technical solutions.
• Prepares and provides project and equipment information including cost estimates to the departmental clients.
• Effectively utilizes network testing equipment for troubleshooting.
• Monitors and utilizes Unified Communications monitoring tools.
• Updates documentation and reports as required.
• Provides onsite support as well as training to end-users and departmental staff in NJ.
• Understands and adheres to Rutgers' compliance standards as they appear in RBHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Performs other related duties as assigned.

Nonexempt

24B

• Minimum Salary: $34,990
• Mid Range Salary: $41,930
• Maximum Salary: $49,760

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Full Time

Standard

Hours:

37.50

Daily

Work Shift:

N/A

Work Arrangement:
Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the Flex Work@RU Application System.

HPAE 5094