Lead – Technology Services Maintenance

At Johnson &Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Job Function:
Technology Product & Platform Management

Job Sub Function:
Reliability Engineering

Job Category:
Scientific/Technology

All Job Posting Locations:
New Brunswick, New Jersey, United States of America

Johnson &Johnson Services, Inc.

Lead – Technology Services Application Maintenance

A011.8188

New Brunswick, NJ

Full-Time

$135,000 – $155,000

Design, deploy, operate, automate, and continuously improve financial and legal service product applications. Work to keep revenue and reputation‑critical systems highly available and reliable by measuring and monitoring availability, performance, and overall system health. Perform production readiness reviews and ensure operational resource capacity based on business criticality of the application. Perform Service Maintenance activities such as Request Management, Incident and Outage Management, Event Management, and Service Level Management.

Perform service transition activities such as Change Management, Release Management, Cutover Transition to Go‑Live, Knowledge Management, and Continuous Service Improvement. Collaborate with business partners, Technology Product Owners, build team, Developer/SaaS vendors, and architects to drive solutions to build stronger and more reliable products. Collaborate with TPOs and other stakeholders to engineer solutions through automation, preventative measures that deliver high quality and high availability corporate business technology products.

Accountable for delivery and maintenance of SLA by validating, classifying, and responding to service requests according to SLA. Maintain compliance and audit requirements, including completing compliance assessments. Collaborate with various stakeholders for incident and outage management, including major incidents and timely resolution according to SLAs. Responsible for Change Lifecycle, and contribute to the Release Management Lifecycle, including release review and validation, planning, building and configuring, testing and acceptance, operational readiness, and deployment.

Monitor and measure the quality of IT operations, benchmark metrics, perform analysis and identify improvement actions. Ensure ticket volumes for the consumption‑based model remain within budget.

May telecommute.

Employer will accept a Master’s degree in Information Systems, Applied Computer Science or related field and 2 years of experience in the job offered or in a Lead – Technology Services Application Maintenance‑related occupation.

This job posting is anticipated to close on 1/9/2026.

Johnson &Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson &Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource.

$135,000 – $155,000 annually

Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life…