IT Support Specialist

Do you want to join a growing company with a proven track record for success and growth? Europastry, a family business founded in Barcelona in 1987 by Pere Galles with locations worldwide! The bakery business is our passion and this is your opportunity to be a member of our team.

We are searching for a motivated & experienced IT Support Specialist

This position will be responsible for the seamless functioning of IT systems on the production floor, warehousing operations and office floor, managing various operational technologies, ensuring robust network infrastructure, and negotiating service contracts. The IT Support Specialist will provide help desk assistance and technical support for all types of issues affecting end users, such as software problems, network breakdowns, and hardware failures whether in the office or in operations.

The IT Support Specialist will also create and maintain user accounts.

Users report issues to the help desk through phone or email or a ticketing system, technicians track issues and begin to identify the glitches using conventional procedures and their insights. After isolating the problem, they find ways of fixing it. They need to replace the faulty hardware or resolve the software problem, depending on whether it is a software or a hardware issue.

If the IT Support Specialist cannot fix the problem, he/she escalates the problem to IT Central. The IT Support Specialist also fixes other devices, such as printers, scanners, copiers, and fax machines, amongst others. This is an on-site position mainly in New Brunswick, NJ but flexibility for some travel will be ideal. about 20% to our other location.

• Install, configure, maintain, and troubleshoot computer hardware, software, and peripherals used in manufacturing processes.
• Provide on-site technical support and resolve IT-related issues promptly to minimize production downtime. This may require travelling if needed between sites.
• Manage and maintain access control systems, including key fobs and card readers, server, network (switches, routers, firewalls, cabling, IT production equipment, printers, phone systems).
• Support and troubleshoot industrial scanners used for inventory management and tracking.
• Oversee the operation and basic maintenance of security camera systems.
• Integrate operational technologies with existing IT infrastructure. Implement and maintain network security protocols and best practices.
• Research, evaluate, and negotiate service contracts with IT vendors for hardware, software, and support services.
• Manage vendor relationships and ensure service level agreements (SLAs) are met.
• Track and manage IT assets and licenses.
• Maintain documentation and warranty information within systems.

• Install, configure, maintain, and troubleshoot computer hardware, software, and peripherals used in manufacturing processes.
• Provide on-site technical support and resolve IT-related issues promptly to minimize production downtime. This may require travelling if needed between sites.
• Manage and maintain access control systems, including key fobs and card readers, server, network (switches, routers, firewalls, cabling, IT production equipment, printers, phone systems).
• Support and troubleshoot industrial scanners used for inventory management and tracking.
• Oversee the operation and basic maintenance of security camera systems.
• Integrate operational technologies with existing IT infrastructure. Implement and maintain network security protocols and best practices.
• Research, evaluate, and negotiate service contracts with IT vendors for hardware, software, and support services.
• Manage vendor relationships and ensure service level agreements (SLAs) are met.
• Track and manage IT assets and licenses.
• Maintai…