Communications Dispatch Supvr

Position Information

Recruitment/Posting

Title:

Communications Dispatch Supvr

Job Category: URA-AFT Administrative

Department:
Rutgers Police NB

Overview:
The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Posting

Summary:

Rutgers, The State University of New Jersey, is seeking a Communications Dispatch Supervisor for the Division of Institutional Planning & Operations (IP&O). Reporting to the Director and Assistant Director of Public Safety Communications, this position oversees the day-to-day operations of the Rutgers University Shared Services Emergency Communications Center and supports the emergency and non-emergency dispatching of both internal and external agencies from the Center.

Among the key duties of this position are the following:

• Responsibilities include organizing and supervising the work of Public Safety Telecommunicators, Lead Public Safety Telecommunicators, and other personnel engaged in emergency and non-emergency call taking and dispatching for police, fire, EMS, and other related public safety services on a 24-hour, 365 day a year basis.
• Additional duties include supervising incident and crisis responses from the Communications Center, ensuring the operational efficiency of communications specific systems, making recommendations to the Director on new technologies, preparing performance reports/evaluations for subordinate staff, fostering relationships with both internal and external stakeholders, and managing resources and personnel schedules.
• This position emphasizes continuous improvement by optimizing operations, streamlining workflows, reducing turnaround times, and delivering seamless, high-quality public safety communications services.

FLSA:
Nonexempt

Grade: 05

Minimum Salary:

Mid Range Salary:

Maximum Salary:

Offer Information:
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status:
Full Time

Standard

Hours:

40.00

Union

Description:

URA-AFT Administrative

Payroll Designation:
People Soft

Terms of Appointment:
Staff - 12 month

Position Pension Eligibility: ABP

Minimum

Education and Experience:

• Bachelor's degree preferably in Criminal Justice or related field, or a comparable combination of education and/or experience that demonstrate comprehensive knowledge and understanding of communications principles and practices.
• At least two (2) years of 9-1-1 telecommunications experience in a moderately busy call center.

Required Knowledge, Skills, and Abilities:

• Experience with in a college or university setting is highly advantageous, particularly knowledge of Rutgers University and its surrounding municipalities, including agency specific policies and procedures.
• Familiarity with the unique operational and organizational nuances of these agencies ensures seamless integration and compliance with established guidelines.
• Additionally, this role demands a strong understanding of the New Jersey 9-1-1 infrastructure and applicable legislation, including laws and regulations governing emergency communications. Proficiency in Computer-Aided Dispatch (CAD) systems, Master Street Address Guide (MSAG), Geographic Information Systems (GIS), and emergency communication phone lines is essential for ensuring accurate call routing, data…