Key Account Manager Retail

Key Account Manager Retail (Sales)

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Do you want to join a growing company with a proven track record for success and growth? Europastry, a family business founded in Barcelona in 1987 by Pere Galles with locations worldwide! The bakery business is our passion and this is your opportunity to be a member of our team.

• Serve as the primary point of contact for assigned retail and big-box accounts.
• Work closely with Sales Operations and Finance teams to manage pricing, new item setup forms, and promotional program submissions.
• Coordinate and track product sample requests for category reviews and resets.
• Provide product knowledge, distribution updates, and promotional information to buyers, category managers, and brokers.
• Partner with field sales and brokers to identify opportunities for shelf expansion, secondary placements, and seasonal programs.

• Support outbound sales efforts to grow share within existing accounts and secure new listings.
• Partner with Marketing team on preparing and delivering customer presentations, Excel-based reports, and category insights to support buyer meetings.
• Partners with Sales analyst and Marketing to Assist in developing business cases, planograms, and promotional calendars tailored to retail partners.
• Continuously analyze sales data, promotional ROI, and category trends to optimize product mix and maximize profitability.
• Track and manage trade spend and promotional commitments to ensure alignment with budget and growth targets.
• Meet or exceed monthly, quarterly, and annual sales goals.

• Partner with brokers and distributor networks to ensure accurate pricing, order fulfillment, and retail execution.
• Collaborate with category management and marketing to develop merchandising programs, POS materials, and promotional support.
• Work with R&D and supply chain to manage timelines for new product launches, packaging updates, and seasonal assortments.
• Ensure sales and marketing and R&D teams are aligned and represented at retail trade shows, customer meetings, and industry events.
• Provide timely insights, syndicated data, and sales materials to brokers and sales teams to support account growth.

• Maintain accurate records of customer contacts, promotional programs, and sales opportunities in Salesforce.
• Prepare reports on account performance, promotional ROI, trade spend, and category growth.
• Ensure accuracy of pricing, deductions, and customer‑specific commercial conditions.
• Monitor and reconcile trade spend budgets, deductions, and customer agreements with finance.
• Share customer insights and market feedback with marketing, R&D, and supply chain to guide innovation and planning.

• Bachelor's degree in Business, Marketing, or related field (preferred) or equivalent experience.
• 3-5 years of account management or sales experience in Retail or CPG.
• Strong knowledge of retail account management, promotional planning, and category reviews.
• Proficiency in Microsoft Excel (analysis, reporting, formulas) and PowerPoint (presentations, category decks).
• Experience with syndicated data (Circana, Nielsen, IRI) and Salesforce (account management, pipeline tracking).
• Excellent communication, negotiation, and relationship management skills.
• Strong organizational and time management skills with ability to manage multiple priorities.
• Willingness to travel occasionally for customer meetings, trade shows, and sales presentations.
• Must be authorized to work in the United States without restriction.

• Customer‑first mindset with ability to build strong retail partnerships.
• Strong understanding of retail sales cycles, category management, and promotional execution.
• Results‑oriented with focus on new item acceptance, promotional ROI, and account growth.
• Ability to influence retail buyers through innovation, shopper insights, and data‑driven recommendations.
• Highly organized, proactive, detail‑oriented, and adaptable in a fast‑paced environment.
• Strong commercial acumen with attention to profitability, pricing accuracy, and trade spend management.

• Competitive compensation package including:
  Medical, Dental, Vision, Life Insurance & ADD, STD, LTD, 401K, FSA, and Paid Time Off.
• Ongoing opportunities for development and career advancement.
• Exciting fast‑paced entrepreneurial environment.