Patient Representative-UCHC

Position Details

Recruitment/Posting

Title:

Patient Representative-UCHC

Job Category:
Staff & Executive - Administrative & Support - General

Department: UCHC-Ph-UCHC'S Admin

Grade: 18S

FLSA:
Exempt

Position Status:
Full Time

Working Hours:

37.5

Standard

Hours:

37.50

Daily

Work Shift:

Day

Work Arrangement:
This position requires a full onsite work arrangement.

Union

Description:

HPAE 5094

Payroll Designation:
People Soft

Terms of Appointment:
Staff - 12 month

Position Pension Eligibility: ABP

University Correctional Health Care (UCHC), operating within Rutgers, The State University of New Jersey, is dedicated to excellence in providing physical, mental health, dental and sex offender treatment services to those involved in the criminal justice systems in New Jersey. UCHC operates with a total budget of $150 million and approximately 1,000 staff.

We are committed to being a leader in the delivery of effective, compassionate and accessible care informed by research within correctional environments.

We Care. We Teach. We Heal. We Improve.

Rutgers, The State University of New Jersey, is a leading national research university and the state of New Jersey's preeminent, comprehensive public institution of higher education. Established in 1766 and celebrating a milestone 250th anniversary in 2016, the university is the eighth oldest higher education institution in the United States. More than 67,000 students and 22,000 faculty and staff learn, work, and serve the public at Rutgers locations across New Jersey and around the world.

University Correctional Healthcare, operating within Rutgers, The State University of New Jersey, is seeking a Patient Representative, located in Trenton, NJ

Under immediate supervision of the Quality Improvement Specialist - Ombudsman, investigates and problem solves grievances raised by incarcerated persons, issues raised by family or friends of inmates, and issues raised by the New Jersey Department of Corrections or other officials of the State of New Jersey concerning matters related to medical, mental health, and/or dental treatment

Responsibilities include the following:

• As the Patient Representative, investigates and problem solves issues raised by inmates, family, friends and /or advocates concerning issues related to medical, and/or dental treatment at the facility.
• Finalizes investigation with a written report to be distributed according to policy and procedure.
• Maintains daily work logs that summarize activity for monthly and yearly reports.
• Provides follow-up on all grievances with merit to ensure problem resolution and propose systemic solutions to remedy problems.
• Develops monthly grievance reports as assigned by the Quality Improvement Specialist - Ombudsman

Minimum Salary:

Mid Range Salary:

Maximum Salary:

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits
• Life insurance coverage
• Employee discounts programs

For detailed information on benefits and eligibility, please visit:
(Use the "Apply for this Job" box below).-overview
.

Required Knowledge, Skills, and Abilities:

• Bachelor's Degree, preferably in behavioral or social sciences, plus a minimum of two (2) years of experience in a hospital or other institutional health care setting with direct patient contact.
• Valid Driver's License is required. Must possess own vehicle or alternative means of transportation from one site to another.
• Equivalent experience, education and/or training may be substituted for the educational requirements.

Must be approved by the Department of Corrections (DOC) and adhere to all DOC requirements.

Posting Number: 25ST0294

City:
Trenton

State: NJ

Location Details:
Central Administration Offices located in Trenton, NJ

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season,…