Experienced Automotive Service Advisor​/Assistant Service Manager - Castle Hyundai

Experienced Automotive Service Advisor / Assistant Service Manager – New Castle Hyundai

Join The Hertrich Family of Automobile Dealerships as an experienced Automotive Service Advisor or Assistant Service Manager and become part of a family‑owned business delivering exceptional service for over 60 years.

The role involves greeting service customers promptly and courteously, answering service calls, scheduling appointments, advising customers on estimated service/repair costs and timelines, coordinating service orders with technicians, ensuring high levels of customer satisfaction, suggesting additional services, monitoring service operations and daily paperwork, maintaining inventory of parts, and enforcing service rules in the facility.

At Hertrich, we offer exceptional opportunities for growth and advancement in a fast‑paced, rewarding environment. With more than 24 dealerships and 18 automotive brands across the Delmarva Peninsula, we are a recognized leader in the industry. As a family‑owned business, we have been serving our community for over three generations, supporting more than 90 local organizations and charities.

We pride ourselves on our entrepreneurial culture and high standards of excellence. We don’t settle for “just good enough”; we aim for exceptional in everything we do.

• Competitive salary
• Comprehensive Medical, Dental, and Vision insurance for you and your family
• Life insurance options
• Short‑and Long‑Term disability coverage
• Paid vacation, holidays, and personal/sick days
• 401(k) plan with employer match
• Employee purchase discounts

• Greet service customers promptly and courteously
• Answer service calls and schedule appointments
• Advise customers on estimated service/repair costs and timelines
• Coordinate service orders with technicians and monitor progress
• Ensure high levels of customer satisfaction by delivering on promises and getting it right the first time
• Suggest additional services where appropriate
• Assist in monitoring service operations and daily paperwork (training to support Service Manager)
• Maintain inventory of parts and enforce service rules in the facility
• Other duties as assigned

• Minimum of 2–3 years’ experience as an Automotive Service Advisor / Service Writer or 1 year as an Assistant Service Manager
• Strong customer service and sales skills; prior up‑selling experience a plus
• Excellent communication and organizational abilities
• Computer literate and comfortable using service management systems
• High school diploma or GED required
• Valid driver’s license with few to no points on driving record
• Must be available to work a flexible schedule, including evenings and Saturdays

For over 60 years, Hertrich has been committed to the community and delivering excellence in customer service. We pride ourselves on our team‑oriented culture and believe in fostering an inclusive environment where everyone has the opportunity to thrive.

We’re an equal‑opportunity employer, committed to diversity and a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Referrals increase your chances of interviewing at The Hertrich Family of Automobile Dealerships by two times.