Associate, Oversight

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

The Associate, Payment Oversight will support the ongoing execution and monitoring of business controls and quality processes within the Payment Strategy team. This role is designed to support existing processes, controls, and issue management activities, while partnering with stakeholders to address emerging risks and support remediation efforts.

What You’ll Do

• Support the execution, maintenance, and monitoring of existing business controls to ensure ongoing effectiveness
• Assist with documenting processes, risks, and controls, and updating policies and procedures
• Maintain and update issue, control, and remediation documentation in alignment with internal standards (e.g., Archer, Policy Tech)
• Support issue remediation efforts, including documenting issues, tracking progress, and maintaining updates in Archer
• Execute recurring control checks and validations (daily/weekly/monthly)
• Perform data analysis to identify exceptions or anomalies in payment activity
• Support audit and Business Controls Office (BCO) requests by gathering documentation and evidence
• Work with cross-functional partners on process improvements and control enhancements

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum:
Indicate minimum education, skills and experience required.

• Bachelor’s degree in a relevant field (e.g., Quality Management, Finance, Business, Engineering, or Science)
• Understanding of business processes, risk management, and internal control frameworks
• Exposure to systems and tools used for process documentation and control management (e.g., Archer, Policy Tech)
• Strong analytical and problem-solving skills, with the ability to identify and elevate control gaps and support remediation
• Effective written and verbal communication skills, with the ability to clearly present findings to peers and leadership
• Ability to support multiple priorities in a fast-paced, deadline-driven environment
• Experience supporting payments processing, payment operations, or…