Specialist, Servicing

Join to apply for the Specialist, Servicing role at Sallie Mae
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When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique.

They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing because students need a better way. We’re looking for people who are excited to drive this transformation, break barriers, think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter.

It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

• Present and promote Sallie Mae’s student loan products to prospective and current customers, using available resources and systems to provide accurate and timely information.
• Support the student loan application experience via inbound telephone calls, including initiating and completing student loan applications by using a consultative call flow and active listening.
• Ensure precise data entry into the loan origination system and maintain proper documentation, following all regulatory and company guidelines.
• Deliver exceptional customer service, maintaining professional and timely communication with applicants throughout the loan process.
• Listen empathetically to customer inquiries, demonstrating patience and understanding while gathering information to resolve issues.

What You Have

• Excellent verbal and written communication skills, with the ability to overcome objections and effectively transition a call into an application.
• Strong customer service skills, including active listening and a professional phone presence.
• Proficient in using customer relationship management (CRM) systems and contact center software.
• Attention to detail and accuracy when entering application data.
• High level of integrity, ethical conduct, and confidentiality in handling applicant information.
• Adaptability and personal accountability for metrics and call center requirements.

Preferred

• High school diploma required.
• 1+ years of experience in a customer service or contact center role, ideally with a focus on sales.

Benefits

• Competitive base salaries
• Bonus incentives
• Generous PTO, floating holidays and 12 federal holidays observed
• Support for financial‑well‑being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short‑term/long‑term disability and basic life insurance
• Flexible hybrid working arrangements
• Paid parental leave and adoption reimbursement programs
• Free access to on‑site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), health advocacy services and wellness program with financial incentives
• Tuition reimbursement and family scholarship programs
• Career development and training opportunities

Not the right fit? Let us know you’re interested in a future opportunity by clicking Introduce Yourself in the top‑right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest.

Sallie Mae is proud to be an equal‑opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law.  to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756‑2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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