Customer Assistance Specialist

Position Overview We are seeking organized, customer-focused individuals to join our remote team as Customer Assistance Specialist. In this role, you will assist clients with vacation planning by researching options, coordinating requested services, and providing dependable support throughout the process.
This opportunity is ideal for individuals who enjoy helping people, researching solutions, staying organized, and working independently. Previous travel-industry experience is not required. Training and ongoing support are provided.
What You'll Do

Learn about client preferences, destinations, travel dates, budgets, and special requests.
Research resorts, hotels, cruises, transportation, tours, excursions, activities, and vacation packages.
Help clients compare options and coordinate selected services through approved supplier resources.
Organize reservation details, confirmations, schedules, and itinerary information.
Provide updates, answer routine questions, follow up on pending items, and assist with standard changes.
Maintain accurate client records and continue developing destination and supplier knowledge.
Opportunity Details

Fully remote with flexible scheduling
Independent opportunity; not a traditional hourly or salaried employee position
Beginner-friendly onboarding and training
No previous professional travel experience required
Ongoing team guidance and mentorship
Supplier and destination education
Professional development opportunities
Performance-based incentives and recognition
Qualifying travel discounts and industry-related benefits
Qualifications

Strong written and verbal communication skills
Professional and customer-focused approach
Good organization and attention to detail
Comfortable researching and comparing options online
Strong follow-up and time-management skills
Self-motivated and comfortable working independently
Willingness to learn digital tools and supplier platforms
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualified region