Loan Documentation & Processing Senior People Manager - Vice President

Loan Documentation & Processing Senior People Manager - Vice President

Apply for the Loan Documentation & Processing Senior People Manager - Vice President role at Citi
.

• Manage preparing and reviewing loan documentation while supporting various loan process tasks.
• Independently process and close loans within a complex loan operations environment.
• Lead the team to drive and implement business initiatives, client solutions, and projects.
• Develop and exercise business plans, policies, and procedures; lead projects, offer innovative solutions, and identify cost‑saving opportunities.
• Stay abreast of developments within the loan documentation/processing function and assess impacts.
• Ensure volume, quality, timeliness, and delivery of complex deliverables related to loan documentation processes.
• Maintain process integrity and operational results.
• Analyze loan‑related issues with ambiguous data and recommend or take actions.
• Support a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients.
• Assess service quality, identify process improvement areas, and recommend enhancements.
• Apply advanced analytical skills to filter, prioritize, and validate complex material from multiple projects, defining problems and developing solutions.
• Define, develop, implement, and track margin‑related KPIs and SLAs for the group.
• Conduct discovery and due‑diligence activities with clients to meet their needs.
• Provide informal/formal leadership, coaching, training of new recruits, and support to junior staff.
• Build and maintain effective relationships with colleagues, management, internal/external clients, and stakeholders.
• Persuade, influence, and negotiate with others through collaborative communication skills.
• Appropriately assess risk in business decisions, demonstrating consideration for Citi’s reputation, compliance, and control reporting.

• 6–10 years of experience in loan documentation and processing.
• Reasonable knowledge of business processes, systems, and tools used in the loan process.
• Demonstrated understanding of loan processes, procedures, products, and services.
• General awareness of preparing, reviewing, and managing loan documentation.
• Ability to identify, mitigate, manage, resolve, and elevate risks and issues.
• Awareness of risk types, policies, and control measures.
• Compliance with applicable laws, rules, and regulations, and adherence to policy.
• People‑management experience.
• Loan IQ certification is a plus.

• Bachelor’s or university degree;
  Master’s degree preferred.

• Operations – Transaction Services

• Loan Documentation and Processing

• Full‑time

• New Castle, Delaware, United States

• $ – $

In addition to salary, Citi may offer discretionary and formulaic incentive and retention awards. Benefits include medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Paid time off packages include planned (vacation), unplanned (sick leave), and paid holidays. For details, visit .

• Dec 03, 2025

Citi is an equal‑opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you have a disability and need a reasonable accommodation to use our search tools or apply for a career opportunity, review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.