Certified Pharmacy Technician

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This position involves the ongoing operational management of Brandywine Urology's In‑Office Dispensary, providing medication refills and patient support, as well as essential administrative duties.

• Ability to manage the workflow of a multi‑location, busy medical practice.
• Strong administrative aptitude and ability to improve processes and workflows to optimize efficiency and patient service.
• Dependable, self‑motivated, and detail oriented.
• Able to efficiently handle multiple challenges, priorities, and tasks.
• Precise and accurate in written and oral communication.
• Pleasant, friendly personality; ability to work as a strong team player with high levels of employee engagement.
• Intermediate knowledge of Microsoft Office and general Windows environment.
• Prior experience utilizing electronic records management systems and dispensary management systems.
• Ability to search, find, and establish grants from various grant programs and patient assistance programs to obtain medication access for patients based on income levels.

• Preparation of medications for patients.
• Perform insurance verification and prior medication authorizations, specifically for prostate cancer and bladder cancer medications, men’s health therapy, and overactive bladder (e.g., Eligard, Orgovyx, Erleada, Nubequa, Lynparza, Rubraca, Gemtesa, Myrbetriq, Valstar/BCG, Testopel).
• Receiving and verifying prescriptions.
• Pricing and filling prescriptions.
• Obtaining physician’s approval before dispensing medications.
• Completing patient paperwork related to prescription filling.
• Assisting with insurance claims processing (usually a physician handles this).
• Stocking and pricing medications in inventory.
• Performing inventory audits and purchasing supplies and medication.
• Counting prescription medication, typing and attaching medication labels.
• Ensuring availability of drugs for patient care.
• Maintaining pharmacy safety by adhering to infection‑control procedures, policies, and regulations.
• Communicating effectively in written and oral form with clinical staff and patients regarding care needs.
• Properly documenting in our EHR when calling patients and insurance companies.
• Managing patient grants and exploring grant and assistance programs for patients unable to afford out‑of‑pocket medication costs.
• Checking BUC in‑office dispensary emails and voicemail extension in coordination with other staff members.

• Answer calls and forward to the appropriate party in a timely manner.
• Answer incoming calls and direct calls to the proper departments.
• Collect messages and ensure patient needs are addressed in a timely manner.

• Greet patients, physicians, and other employees professionally.
• Assist patients with questions and concerns.
• Collect copays, deductibles, and coinsurance from patients and handle financial questions tactfully.
• Enter demographic and insurance information into QS1 / Athena EMR.

• Provide administrative support to management staff.
• Handle incoming and outbound mail deliveries of medications.
• Order medication inventory in a cost‑conscious manner.
• Provide clerical support to other staff (photocopying, faxing, preparing binders, packets, filing, updating contact information, fax distribution).
• Coordinate end‑of‑month reporting with the Brandywine Urology Consultants Accounting Department.
• Communicate daily with clinical, billing, and call center staff regarding any urgent patient care needs.
• Provide backup support for practice development and patient satisfaction activities.
• Other administrative duties as assigned.

• Use MS Word to maintain phone lists, create mailing labels, and type correspondence.
• Use Excel to update and maintain spreadsheets.
• Data entry and clerical processing/entry in Meridian and Medevolve.
• Compile, create, and maintain various reports.
• Advanced computer skills—including intermediate to advanced knowledge of Microsoft Word, Excel, Access, and PowerPoint; understanding of  Internet and e‑mail (Gmail, Outlook) is necessary.

• Maintain the organization of the common areas including the…