SVP, Technical Product Manager, Operational Platforms

About Us

At Citi, we are at the forefront of digital transformation, committed to building advanced solutions that empower our operational teams and drive strategic efficiency across our global enterprise. We leverage cutting‑edge technologies, including Generative AI and modern architectural patterns, to create platforms that are not only powerful but also intuitive and highly performant. Our culture fosters innovation, technical excellence, and a collaborative environment where every team member contributes to solving complex challenges and enhancing business outcomes that impact millions of customers worldwide.

We are seeking a visionary and highly technical Product Manager to lead our Operational Platforms initiatives. As a Product Development Lead Specialist
, you will play a pivotal strategic role, deeply immersing yourself in the latest trends across operational platforms, Generative AI, and microfront end architecture. Your primary mission will be to drive the realization of our Consolidated Operational Desktop strategy
, transforming operational workflows through standardization, automation, and AI‑driven insights. This role demands a leader who can accelerate innovation velocity by championing a federated development framework, ensuring a unified and consistent user experience across all operational tools. You will be instrumental in establishing robust data and metrics frameworks to guide continuous platform evolution. This position requires exceptional communication, diplomacy, and the ability to guide, influence, and align diverse stakeholders, including technology teams, business units, and external partners, to achieve significant direct business results and advance the technical strategy of the Ops UI initiative.

• Strategic Vision &
  
  Roadmap:
  
  Define and articulate a compelling product vision, strategy, and roadmap for operational platforms, aligning directly with the Consolidated Operational Desktop strategy and broader business objectives.
• Operational Transformation: Drive the standardization and automation of critical operational workflows, identifying opportunities to enhance efficiency, reduce manual effort, and improve decision‑making processes across Citi’s operations.
• AI‑Driven Innovation: Lead the integration of Generative AI capabilities to unlock advanced knowledge access, automate routine tasks, and provide intelligent assistance to operational users within a secure and compliant framework.
• Architectural Leadership: Champion the adoption of modern architectural patterns, specifically microfront ends, to enable a federated development framework that accelerates innovation velocity and allows for independent team contributions while maintaining architectural cohesion and enterprise standards.
• Unified User
  
  Experience:
  
  Ensure the delivery of a unified, consistent, and intuitive user experience across all operational desktop components, working closely with UX/UI designers and engineering teams to meet the demanding needs of our global operations.
• Data & Metrics Frameworks: Establish and oversee robust data and metrics frameworks to monitor platform performance, user engagement, operational efficiency gains, and inform continuous product evolution and data‑driven decision‑making.
• Stakeholder Alignment: Utilize exceptional communication and diplomatic skills to effectively guide, influence, and align a diverse group of stakeholders, including senior leadership, engineering teams, operations leads, and external partners, ensuring adherence to Citi’s strategic objectives.
• Technical Strategy Advancement: Act as a key driver for advancing the technical strategy of the Ops UI initiative, ensuring that product developments are scalable, resilient, compliant, and future‑proof within Citi's infrastructure.
• Business Impact: Relentlessly focus on achieving significant direct business results through platform improvements, demonstrating clear ROI and contributing to the organization's strategic goals and operational excellence.
• Market & Technology Trends: Continuously follow and apply the latest trends in operational platforms, Generative AI, microfront end architectures,…