IT Field Support Technician_New Castle

Overview

Gr8ttek is looking for a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware-focused, break-fix services and solutions on client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. The position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

You will need to be available to take calls M-F between the hours of 9:00am - 6:00pm.

Dell/Lenovo certification training is provided at no cost to you.

Note: This job description consolidates responsibilities and requirements from the posting to provide a clear, job-focused summary.

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Compensation: $40 per call / $5 per call per diem

Dell/Lenovo certification training at no cost to you

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and/or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Additional requirements may exist if an offer of employment is extended
• Must own a basic repair tool kit

• Entry level

• Part-time

• Information Technology

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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