Language​/Bilingual, Technical Support

New Castle, United States | Posted on 07/16/2026

• Experience Level (Recommended) Intermediate Level Job
• City New Castle
• State/Province Delaware
• Country United States

Position Title:

Mechanical Desk Engineer - Mobility Customer Service(496911)

Job Description:

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability:100% Railability.

We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility is seeking to fill a Mechanical Desk Engineer position in the Wilmington, Delaware facility. This job entails direct support in fleet monitoring and maintenance planning for the Siemens Locomotives and duties to support Siemens Customer Service. The Mechanical Desk Engineer also provides technical oversight to the contractual depots and administrative services to the Siemens Reliability and Service Managers. This position requires on-site attendance in Wilmington, Delaware and works a day shift to include weekends and holidays.

Individuals must have flexibility to work all shifts. The primary shift will be 2nd shift working 10am - 8:30pm Sunday
- Wednesday or Wednesday
- Saturday.

What your day-to-day will look like:

• Monitoring fleet performance and equipment surveillance support for Siemens' locomotives at the Amtrak Mechanical Desk.
• Support for driving reliability and continuous improvement to minimize downtime and costs.
• Collaborate with Product Managers, Software Engineers, and Field Service Technicians to monitor and improve maintenance practices.
• Give real-time live phone support to the end-users calmly.
• Support Failure Investigations and the completion of Root Cause Analysis reports.
• Regular review and update of maintenance practices, impacting documentation and troubleshooting procedures.
• Resolve product or service issues by clarifying the Customer's problems; determining the cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.

To thrive in this role, you have:

• Associate’s degree in a technical field or proven practical maintenance and operational experience.
• Ability to solve practical problems, exercise initiative, and deal with various changing, sometimes unclear, situations.
• Strongly demonstrated computer skills and willing to learn computerized maintenance management systems.
• Proficiency with Microsoft Excel to generate administrative reports.
• Effective communication, listening, and strong organizational skills.
• Ability to learn project-specific software programs and online tools.
• Ability to travel: 5% domestic
• Setting you apart from others would be an Associate's degree in a technical discipline with 5+ years of experience in maintenance planning.

Why you'll love working for Siemens!

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!
• We believe that each member of our team is accountable for making decisions, solving problems, and taking…