Vice President of Service, Modern Controls

Vice President of Service, Modern Controls

New Castle, Delaware

Overview Modern Controls is seeking a highly motivated, team-oriented Vice President of Service to lead continued customer satisfaction and market expansion. The Vice President of Service needs to be innovative and have a proven ability to lead a team of up to 100 service technicians daily, with a lean office team. The Vice President of Service is a key executive responsible for driving scalable growth, operational excellence, and financial performance across Modern Controls’ HVAC/R, Building Automation, and Plumbing Service businesses.

This leader will own the service P&L and is accountable for delivering 1% annual margin expansion, 10% year-over-year operating profit improvement, 85% free cash flow conversion, and 95% technician retention across a multi-state footprint.

Modern Controls has been servicing customers for their Building Automation, HVAC/R, Plumbing and mechanical service needs for more than 35 years due to their customer ownership and company culture! The role requires a proven service executive who can lead high-volume field operations (100+ technicians), optimize dispatch, elevate technical capability, enforce process discipline, and build a customer-centric, data-driven service culture aligned with performance expectations.

The successful candidate will be instrumental in maintaining and expanding the reputation Modern Controls has built in Delaware, Maryland, Pennsylvania, New Jersey and continuing to expand!

Strategic & Financial Leadership

Lead the Modern Controls Service team in daily operations, continuously seeking areas to improve operational efficiencies.

Full ownership of Service P&L, including revenue growth, margin expansion, cost management, and working‑capital discipline.

Deliver annual financial targets focused on margin expansion, free cash flow conversion and operating profit improvement.

Build annual operating plans, budgets, and KPIs aligned with business expectations.

Implement pricing discipline, labor efficiency strategies, and productivity metrics to drive predictable profitability.

Operational Excellence & Service Delivery

Lead daily operations for 100+ field technicians across HVAC/R, BAS, Balancing, and Plumbing disciplines.

Improve technician utilization, truck efficiency, first‑time fix rate, and on‑time PM compliance through standardized processes and performance dashboards.

Oversee deployment and optimization of enterprise service software (ERP/CRM/Field Service).

Conduct site audits, safety checks, quality reviews, and customer satisfaction visits.

Achieve 95% technician retention by building a stable, engaged, career‑path‑driven workforce.

Develop technical training pathways, certification programs, and leadership development for foremen, dispatchers, and service managers.

Ensure strong recruiting, onboarding, and cultural alignment across all operation centers.

Customer Experience & Market Expansion

Expand strategic customer relationships, drive contract renewals, and oversee service agreement growth.

Execute Voice of Customer programs, strengthen service responsiveness, and maintain world‑class service delivery.

Ensure Modern Controls remains a preferred service provider across healthcare, pharma, education, commercial, and industrial verticals.

Safety Leadership

Maintain 100% safety compliance across all field personnel and ensure all service work aligns with company and OSHA requirements.

Lead safety culture reinforcement (daily huddles, toolbox talks, site audits).

Cross‑Functional & Project Alignment

Collaborate with Projects, BAS, Engineering, and Sales to ensure alignment on capacity planning, customer commitments, and profitable execution.

Implement operating standards, playbooks, and SOPs across all service operation centers.

Knowledge & Skills

Extensive HVAC/R and Building Automation knowledge (systems, operations, and maintenance).

Proven leadership and ability to lead large union teams in daily service operations.

Strong financial acumen and experience running a multi‑million‑dollar service P&L.

Exceptional communication and customer…