Store Manager, Retail & Store Manager

RESPONSIBILITIES Build a Culture of Working Back from the Customer

• Lead a growth-oriented sales culture to achieve store business performance results.
• Ensure exceptional customer experiences through the application of the Five Below service model that empowers your crew to say yes to customers.
• Anticipate the needs of the customer and create an amazing store environment.
• Lead execution and maintenance of all company merchandising and operational standards ensuring consistency with Brand Standards.

• Hire and engage talented employees, with the necessary skills, to be at the right place (i.e., store role) at the right time.
• Ensure people feel cared for and connected to each other and foster a culture that values and appreciates inclusion and diversity.
• Inspire accountability by providing training, coaching, and consistent feedback to your team.
• Present facts clearly, coach effectively, and actively listen to inspire trust and respect of direct reports.
• Partner with District Manager and Human Resources for employee coaching / counseling, performance documentation and employee relations matters.
• Maintain an environment that is safe for your customers and crew.
• Execute a talent plan that makes Five Below an employer of choice, attracts quality candidates, and retains the best talent.
• Foster career growth through individual development planning and performance coaching.
• Develop a peer network internally and externally to build strong recruitment and succession planning for your store.

• Analyze daily, weekly, monthly business results and pursue ways to drive greater performance level of direct reports. Leverage reports and metrics to make decisions including sales, customer experience, profitability, shrink, payroll, and staffing.
• Balance competing priorities with a recognition of what is critical.
• Develop and manage payroll budgets and crew schedules that balance financial responsibility with customer expectations and crew availability.
• Ensure the proper execution of all financial management controls, critical controls, and adherence to company policies.
• Oversee successful receiving and ensure stocking procedures are properly followed and maintained.
• Ensure the execution of physical inventory and compliance with company data integrity processes.
• Assure that merchandise flow meets company set standards and closely monitor sell through.
• Perform store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
• Ensure compliance with all the Five Below Standard Operating Procedures (SOP).
• Review all corporate communications and prioritizes/plans accordingly.
• Achieve results without compromising quality or integrity of work and adhere to company handbook and policies as well as local, state, and federal laws.
• Perform other duties as assigned, including services.

• Wow our customers:
  Put the customer first and make a difference in people’s lives.
• Unleash your passion:
  Check your ego at the door and do what you say you will do.
• Hold the penny hostage:
  Treat Five Below like your own business, control expenses, and hire talent that will do the same.
• Achieve the Impossible:
  Set the bar high for self and team and outperform expectations.
• Work Hard, Have Fun, Build a Career:
  Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts.

• High School Graduate or equivalent
• Minimum 3 years of management experience preferred
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is…