Land Use Services Administrator; Selective Cert - Licensing Division Promotional

In accordance with the Merit System Rules and Regulations, an eligible list, which will be valid for a one-year period, and which will be used to fill vacancies during that period, is being established for this classification. Applicants on the eligible list will be certified in accordance with the Merit System and appropriate union contracts.
Only full-time, permanent, classified County employees may apply for this announcement.

Candidates may submit online employment applications using the NEOGOV online application system available at

The examination process for this posting may include an evaluation of training and experience, a written examination, a computerized exam, an oral board interview examination, a performance examination or any combination of the above in order to qualify applicants for placement on the eligible list. The eligible list will be used to fill vacancies that occur within the next year. The appropriate number of names on the eligible list as prescribed by Merit System Section 26.03.505 will be certified to the hiring department for consideration to fill the vacant position(s).

New Castle County is an Equal Opportunity Employer

Manages, directs and coordinates the delivery of Land Use Department services, specifically within the Licensing Division – Permit Section, to internal and external customers; does related work as required.

An employee in this class performs a variety of managerial, administrative, supervisory, and technical work as required to deliver the highest quality of Land Use services to external and internal customers. Land Use services are varied and include customer relations and assistance, case management, property maintenance abatement, complaints resolution, inquiries/requests for information, policies and procedures, identifying, recommending and implementing technology and process improvements, permit issuance, contractor licensing, and program management.

This employee must have the technical knowledge of the functions of the department as well as excellent management skills. In addition, this employee exercises judgment and works with considerable independence of action in interpreting and applying laws, regulations, policies, and procedures. This employee works under the general direction of a Land Use Administrator or Division Manager.

• Assists in the direction and management of the delivery of all services provided by the Department of Land Use;
• Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service; works across department, division, and agency lines in solving problems and issues; troubleshoots issues and problems and brings resolution within a timely manner; identifies opportunities for efficiency improvements, develops and implements related procedures;
• Manages and oversees the customer service and support staff functions within the Department of Land Use;
• Manages and oversees case management for the department;
• Oversees the issuance of permits and contractor licenses;
• Manages department programs such as Civil Penalty, Problem Property, Vacant Property and Rental Code;
• Supervises staff, makes work assignments, approves leave requests and evaluates performance;
• Trains customer service, technical, and support staff to insure accuracy, quality, and efficiency;
• Recommends appropriate progressive discipline as necessary;
• Develops procedures and standards for consistency within the department;
• Develops and conducts training classes on the use of permit and contractor licensing software as necessary;
• Operates a personal computer and other related equipment in the course of the work.

Good knowledge of the principles and practices of management and of the services provided by the Department of Land Use; good knowledge and understanding of the laws, regulations and procedures relating to the Department of Land Use, and more specifically those related to the permit process, contractor licensing, and software to perform these functions; ability to make sound decisions in accordance with laws, ordinances, policies, and procedures;

ability to recognize and implement operational efficiencies; ability to manage various land use programs; ability to establish quality control programs to ensure excellent customer service; ability to plan, coordinate, supervise, and evaluate the work of technical and support staff; ability to establish and maintain effective working relationships with outside agencies, legal representatives, professionals, the general public and other employees; ability to conduct research and to prepare related reports;

willingness to perform a variety of assigned tasks to ensure that internal and external customers are provided with the highest quality of service.

At least three (3) years of…