Inside Sales Trainee

Join to apply for the Inside Sales Trainee role at United Electric Supply

United Electric Supply Co. Inc. is a nationally recognized, 100% employee‑owned company that is a large multi‑regional supplier of electrical products and advanced services for the construction and industrial markets. United Electric offers a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro‑mechanical and energy solutions. With over 300 employees, United Electric is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, Virginia and New York.

Rotating through our warehouse, counter sales, and inside sales departments on the way to becoming an Inside Sales Representative. Engage in training classes, webinars, and on‑the‑job training to understand why customers buy and how to make yourself valuable and profitable. The roadmap is an intentional process built to provide the necessary background and experience for success when you are ready to call on customers.

Our Sales Trainees move through various positions, with each step providing another building block, so they can be confident and effective in their Inside Sales career.

Each rotation will be a hands‑on experience to understand how to enter a sale all the way through getting it packed, delivered, and invoiced correctly to our customers. Each rotation will expose the trainee to different situational experiences requiring problem solving and dedication to serving our customers and fellow employees. Along the way, our Sales Trainees engage in training classes, webinars and on‑the‑job training designed to accelerate his or her understanding of how to better serve our customers.

We are an organization that recognizes talent and provides the opportunity for training and development for your career growth.

• Warehouse – ~6 Weeks
• Counter – ~6 Months
• Product Groups (Gear/Lighting/Pipe/Wire/OnPoint) – 3–6 Months
• Inside Sales with Assistance – ~3 Months

• Learn and effectively communicate United’s value proposition to our customers
• Develop relationships with vendors leverage for future sales calls
• Participate in self‑paced web‑based trainings for sales and product training, including two 6‑month NAED EPEC modules to build foundation of electrical distribution
• Work closely with internal departments, combining individual efforts to better serve the customer

• Sell to customers over the telephone and digitally, discussing with them their specific requirements, product information, pricing, and time frames for product delivery
• Perform ECLIPSE sales system order entry
• Communicate to the customer technical information received from internal company or manufacturer. Include long lead times or ship delays
• Arrange with vendors to source materials and prices needed by the customer that are not common stock to United Electric
• Solve customer problems including loss shipments, damaged items, returns, emergency needs, and billing issues
• Collaborate with expeditors and other internal departments to ensure a prompt, accurate delivery
• Continuous learning of product and industry knowledge enabling better communication and greater sales with the customer
• Proactively alert customers of sales and special promotions to generate additional sales
• Maintain Weekly Open Order Report, Customer Calling Queue and other customer files as needed
• Follow up on open quotes and provide feedback to pricing or product groups
• Keep up to date on all ECLIPSE trackers, addressed in under a day
• Process Credit Card Sales according to company policies as needed
• Communicate with Outside Sales Representatives and the Pricing Department to change customer pricing in ECLIPSE if necessary. Keep price overrides to a minimum
• Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions
• Work closely with all internal departments, combining individual efforts to better…